Dispatcher

Company: Bonney Plumbing LLC.
Location: Rancho Cordova
Posted on: May 12, 2022

Job Description:

Job Description LEADING THE WAY HOMEWITH YOUR CAREER If you---re the kind of person who believes in putting your heart into your workwe want you on our team With Bonney, you will find far more than just a job. You will discover a fulfilling, long-lasting career where you will grow in your career and create the kind of working relationships that will last a lifetime. For over 40 years Bonney has been committed not only to providing high-quality service to customers, but also our team members as well. Through ongoing support and encouragement, we understand your need to grow professionally and personally and go the extra mile to make sure that happens. As a result, beyond our A rating from the Better Business Bureau, Bonney was just named The Sacramento Business Journal---s ---Best Place to Work.--- We OFFER Our Best Competitive Pay ---bonus and commission opportunities Stability--- Year in and year out, it---s a job you can count on. No On-Call Responsibility - We value your family commitments. Robust Benefits --- At little or no cost, enjoy medical, dental, vision, life insurance, accident and critical illness insurance, a complete tool purchase program, gym membership discount, and much more 401(k) with a robust company match Company provided electronics Company cabin in South Lake Tahoe We ASK Your Best Performs administrative and dispatching duties and makes dispatch decisions related to scheduling, delegating heating and air conditioning and plumbing services, repair, and sales calls to field staff. Relay accurate information to technicians, ensuring quality customer experiences. Prepares and maintains work schedules and delegates work to field technician and sales staff. Makes sound, efficient, and profitable dispatching decisions to direct field staff throughout Bonney---s service areas based on urgency, logistics, technician skill sets and specialized equipment. Reassigns service calls, makes quick, accurate decisions, and adjusts dispatching plans when the workload and work schedule change. Monitors daily service call workflow and efficiency Works closely with customer service team members and field staff; relays information regarding service time frame, appointment availability, delays, or special instructions Tracks field technician work location, equipment, and work status; monitors scheduled service appointments and helps anticipate dispatching decisions throughout the workday. Ensures that department activities consistently support company goals for professionalism, productivity, and profitability Exercises sound judgment and makes dispatching decisions that have an impact on customer service operations Ensures compliance with company safety policies. May be required to work overtime Pursue every job with drive and determination. Performs other relevant duties as assigned by the needs of the business. BP5750 All offers of employment are contingent upon the successful completion of our pre-employment screening process, including a criminal background check, drug test, driving record check, and pre-employment physical. Powered by JazzHR fYuHGC7O7y

Keywords: Bonney Plumbing LLC., Rancho Cordova , Dispatcher, Professions , Rancho Cordova, California