Dispatcher
Company: Bonney Plumbing LLC.
Location: Rancho Cordova
Posted on: May 12, 2022
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Job Description:
Job Description LEADING THE WAY HOMEWITH YOUR CAREER If you---re
the kind of person who believes in putting your heart into your
workwe want you on our team With Bonney, you will find far more
than just a job. You will discover a fulfilling, long-lasting
career where you will grow in your career and create the kind of
working relationships that will last a lifetime. For over 40 years
Bonney has been committed not only to providing high-quality
service to customers, but also our team members as well. Through
ongoing support and encouragement, we understand your need to grow
professionally and personally and go the extra mile to make sure
that happens. As a result, beyond our A rating from the Better
Business Bureau, Bonney was just named The Sacramento Business
Journal---s ---Best Place to Work.--- We OFFER Our Best Competitive
Pay ---bonus and commission opportunities Stability--- Year in and
year out, it---s a job you can count on. No On-Call Responsibility
- We value your family commitments. Robust Benefits --- At little
or no cost, enjoy medical, dental, vision, life insurance, accident
and critical illness insurance, a complete tool purchase program,
gym membership discount, and much more 401(k) with a robust company
match Company provided electronics Company cabin in South Lake
Tahoe We ASK Your Best Performs administrative and dispatching
duties and makes dispatch decisions related to scheduling,
delegating heating and air conditioning and plumbing services,
repair, and sales calls to field staff. Relay accurate information
to technicians, ensuring quality customer experiences. Prepares and
maintains work schedules and delegates work to field technician and
sales staff. Makes sound, efficient, and profitable dispatching
decisions to direct field staff throughout Bonney---s service areas
based on urgency, logistics, technician skill sets and specialized
equipment. Reassigns service calls, makes quick, accurate
decisions, and adjusts dispatching plans when the workload and work
schedule change. Monitors daily service call workflow and
efficiency Works closely with customer service team members and
field staff; relays information regarding service time frame,
appointment availability, delays, or special instructions Tracks
field technician work location, equipment, and work status;
monitors scheduled service appointments and helps anticipate
dispatching decisions throughout the workday. Ensures that
department activities consistently support company goals for
professionalism, productivity, and profitability Exercises sound
judgment and makes dispatching decisions that have an impact on
customer service operations Ensures compliance with company safety
policies. May be required to work overtime Pursue every job with
drive and determination. Performs other relevant duties as assigned
by the needs of the business. BP5750 All offers of employment are
contingent upon the successful completion of our pre-employment
screening process, including a criminal background check, drug
test, driving record check, and pre-employment physical. Powered by
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Keywords: Bonney Plumbing LLC., Rancho Cordova , Dispatcher, Professions , Rancho Cordova, California
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