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Temporary Patient Services Representative

Company: Dignity Health
Location: Rancho Cordova
Posted on: May 3, 2021

Job Description:

*Overview* Dignity Health Medical Foundation.*Responsibilities* Dignity Health starts out with one goal at our core - Excellent care, delivered with compassion, for all in need. Working with Dignity Health provides employees with the opportunity to positively affect the health and well-being of entire communities. By uniting "Healing and Humankindness" we work together with our physicians and health care experts to provide the best care experience to our patients and the communities we serve. As part of the Dignity Team, you'll work in a culturally diverse environment that supports your success and career development. The Patient Service Representative (PSR) position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a PSR, your role is to provide prompt, accurate, courteous and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email and text. A Patient Service Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, and contact center system. In addition, may assist with referrals and authorizations. As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of "yes". Patient Service Representatives may assist with patient calls from multiple locations and specialties, and hours may vary as needed..*Qualifications*.*Minimum* + High School Diploma or equivalent. + Must be able to pass Contact Center Final Exam after completing the Contact Center training course. + Experience with computer systems required, including web based applications. + Demonstrated skills in customer service excellence including active listening, problem solving, and the ability to remain calm in emotional or stressful situations. + Attention to detail, customer service and keyboarding skills. + Must possess excellent comm.*Preferred* + 1 year of higher education, some college. + Experience in a patient-focused healthcare environment. + 1 year experience in high volume multichannel contact center.*This position is represented by SEIU..*Connect With Us!* Not ready to apply, or can't find a relevant opportunity? Join one of our Talent Communities (\_iframe=1&hashed=-) to learn more about a career at Dignity Health and experience #humankindness..*Job ID* _298_.*Employment Type* _Temporary_.*Department* _Contact Center_.*Hours/Pay Period* _80_.*Facility* _Dignity Health Medical Group Region_.*Shift* _Day_.*Standard Hours* _M-F (varies)_.*Work Schedule* _8 Hour_.*Location* _CA-Rancho Cordova_ Dignity Health is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.

Keywords: Dignity Health, Rancho Cordova , Temporary Patient Services Representative, Sales , Rancho Cordova, California

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