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Customer Service Representative

Company: Clean Earth
Location: Rancho Cordova
Posted on: February 13, 2021

Job Description:

Job Description* Respond timely and accurately to customer inquiries and process requests, according to established standards with attention to style, tone, and manner of communication, received through the automated phone system, email, web, or mail regarding inquiries on invoices, payments, and collections as outlined by the Customer Service Manager, positioning Clean Earth products and services to customers. Requires excellent communication and multitasking abilities.* Identifies customers' needs quickly and takes appropriate action to ensure those needs are met. Perform necessary research and work cross functionally to escalate and resolve problems.* Effectively negotiate through customer complaints, has some discounting authority, ability to make recommendations beyond authority.* Supports projects required for servicing customers and Clean Earth business.* Provides feedback to management on ways to increase efficiencies and the effectiveness of servicing customer's needs.* Performs necessary record keeping activities.QualificationsBasic Requirements* High school diploma or GED* 3+ years of work experience in a customer service or sales role.Preferred Qualifications* Demonstrates strong organizational and interpersonal communication skills. * Ability to analyze and resolve routine as well as complex problems and exceptions in order to complete final resolution processes.* Demonstrates an elevated level of knowledge of Microsoft Office including but not limited to Excel, Word, Access, Steriworks, SalesForce, STARS, and PowerPoint.* Demonstrates the ability to type a minimum or 40 wpm.* Demonstrates general knowledge of Credit Tools across all regions and markets.Additional InformationWe offer competitive benefits, including health, dental and vision insurance, life insurance and disability plans, as well as a 401k with company matching.We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Contact Venessa Andrews, Director Human Resources at 213-247-7049 and Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. Please call only for disability application.Company DescriptionEnvironmental Solutions is a leading provider of environmental and regulated waste management solutions. We provide a strengthened infrastructure and a broad portfolio of services for customers who generate regulated waste in virtually any industry. Customers receive innovative and sustainable solutions that safeguard the environment, protect people and keep their organizations compliant.

Keywords: Clean Earth, Rancho Cordova , Customer Service Representative, Sales , Rancho Cordova, California

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