Executive Support Analyst

Company: Disney
Location: San Francisco
Posted on: June 2, 2025

Job Description:

The Enterprise Technology mission is simple, "We Connect, Empower and Protect the Disney magic."The End-User and Technical Operations organization within Enterprise Technology is responsible for monitoring and managing the end-to-end delivery and support of enterprise technology services across The Walt Disney Company and its business segments. This organization ensures adherence to defined service levels and completion of approved work. It conducts service improvement initiatives through proactive monitoring and analytics, leveraging partnerships with the Business, Customer base, and Suppliers to successfully deliver services that meet expectations. It also coordinates and leads the resolution of service delivery issues between in-scope and out-of-scope groups.The Premier Services Executive support team handles full end-to-end delivery and coordination of all executive support services to executive and critical business clients within The Walt Disney Company (TWDC). The team comprises cross-functional and technical support analysts providing white glove support and services. The role of Executive Support Analyst involves delivering all aspects of service for a defined set of executive customers, including fulfilling service requests, resolving incidents, and acting as the liaison for all IT activities.This includes the delivery of end-to-end IT services for executive and critical business clients, encompassing service request fulfillment, issue resolution, key communications, and status reporting.Responsibilities include:

• Delivering day-to-day IT services and solutions, including consultation with executives, technical analysis, and solution development.
• Prioritizing and managing deliverables in high-profile, time-sensitive, high-pressure situations while maintaining professionalism.
• Monitoring end-to-end service delivery, proactively communicating issues to clients, and providing alternative solutions as required.
• Coordinating support problems across multiple vendors and suppliers for impacting issues.
• Ensuring appropriate escalation of service issues.
• Maintaining a detailed understanding of the Client Services portfolio and establishing strong relationships across IT service delivery areas.
• Implementing and managing continuous improvement activities to enhance solutions for clients.
• Assisting Enterprise Technology product managers and engineers in strategy and planning exercises related to the executive and broad client community.
• Adhering to company policies, procedures, and standards.
• Creating system and support documentation as needed for the knowledge base.
• Having functional knowledge of Video Conferencing and A/V technologies as used in an enterprise environment.
• Providing home IT support and solutions for designated clients.
• Offering after-hours support for IT projects, special events, Priority 1 incidents, and executive requests as needed.
• Maintaining the ability to work autonomously while providing visibility on critical items.
• Analyzing complex business and technical data to develop innovative solutions.Qualifications:
  • 3+ years of related work experience
  • Bachelor's degree in a related fieldThe hiring range for this position in California is $104,400.00 - $140,000.00 per year. The actual offer will consider internal equity, geographic region, knowledge, skills, and experience. Compensation may include bonuses and long-term incentives, along with medical, financial, and other benefits, depending on the level and position.About The Walt Disney Company (Corporate):Disability Accommodation for Employment ApplicationsThe Walt Disney Company and its affiliates are Equal Employment Opportunity employers, welcoming all job seekers, including individuals with disabilities and veterans with disabilities. If you need a reasonable accommodation to search or apply for a job, visit the Disney candidate disability accommodations FAQs. We respond only to requests related to online application accessibility due to a disability.Specify Locations
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Keywords: Disney, Rancho Cordova , Executive Support Analyst, Professions , San Francisco, California