Lead Patient Care Technician - Esketamine
Company: Mindful Health Solutions
Location: San Francisco
Posted on: May 8, 2024
|
|
Job Description:
*Lead Patient Care Technician Esketamine**Benefits of the
Patient Care Technician - Esketamine:** Comprehensive medical,
dental, vision, and pet insurance* 401(k) with 4% company match* 15
days of PTO including 1 Floating Holiday* Monday-Friday schedule
with no weekends* ***Sign On Bonus $1000.00 after 90 days****About
the company:*Mindful Health Solutions is a leading outpatient
psychiatry group practice dedicated to freeing patients from the
burden of mental illness. We are transforming outpatient mental
healthcare by providing the most advanced, evidence-based
treatments available, including Transcranial Magnetic Stimulation
(TMS) and Esketamine therapy. TMS is a highly effective,
non-invasive, FDA-cleared therapy for drug-resistant depression.
Esketamine is an FDA-approved, prescription nasal spray for
patients with treatment resistant depression. Led by nationally
recognized clinical experts in psychiatry and entrepreneurial
healthcare business leaders, we offer compassionate, comprehensive
mental healthcare. Our team-based work culture of learning, growth
and innovation supports our core values of Accountability,
Credibility and Transparency. Our medical clinics are specifically
designed to provide our patients, practitioners, and employees with
a modern, relaxed, people-centered experience.*About the role:* As
a Patient Care Technician, focused on esketamine you will be
responsible for monitoring patients undergoing Spravato
(Esketamine) treatment for treatment-resistant depression. This
role is required to provide excellent, friendly customer service
throughout all aspects of patient contact. The candidate will also
assist in managing the front desk process from check-in to
check-out. In addition, this role will also include
responsibilities for all administrative aspects of Esketamine
treatments, including scheduling, tracking insurance
authorizations, administering psychiatric rating scales, and
patient charting.*Responsibilities** Greet patients. Collect
Co-insurance/Co-pay from patients.* Monitor patient vital signs and
patient behavior according to specific physician protocols. Set up
the treatment room and monitor all aspects of the treatment
sessions for patient comfort and treatment accuracy.* Answer
multiple phone lines and respond to email inquiries from
prospective patients.* Possess thorough knowledge of each
physicians services, requirements, and approaches.* Scan medical
documents into Electronic Medical Records software.* Adheres to all
HIPAA and confidentiality requirements.* Provide excellent patient
care and treat patients with compassion while developing trust and
rapport. Provide support, reflective listening, and compassion to
patients struggling with depression and/or anxiety.* Administer
psychiatric rating scales and counsel patients on completion of
scales.* Record session notes, track insurance authorizations, and
schedule patient visits using EMR and medical scheduling software.*
Communicate with a team of certified psychiatrists and PMHNPs who
oversee patient treatment at multiple office
locations.*Qualifications** At least one year of experience with
administrating Spravato (Esketamine) and monitoring patients is
highly preferred.* Minimum of two years experience in a medical
office environment* Ability to multi-task with a high degree of
attention to detail and bring tasks to completion.* Must respect
and adhere to office guidelines and use good judgment regarding
patient confidentiality.* Ability to deliver superior customer
service to all potential and existing patients. Strong customer
service skills and exceptional phone presence are a must.*
Candidates with patient care and/or customer service experience
will be strongly considered.* Proficient with Microsoft Word and
Excel, strong computer and data entry skills required.* Excellent
written, verbal and follow-up skills.* Excellent communication
skills and ability to work well with a team.* Ability to interact
with potential patients, clinic staff, physicians and departments
in a professional manner.* Must maintain a professional appearance
and demeanor and interface well with patients in a mental health
setting.* Experience working with patients who are suffering from
anxiety and depression preferred.* An associate's or bachelors
degree is a plus.*Pay range: $30.00 to $32.00 per hour.*This
information reflects the anticipated base salary range for this
position based on current national data. Minimums and maximums may
vary based on location. Actual pay will be adjusted based on an
individual's skills, experience, education, and other job-related
factors permitted by law. The employee may be eligible for bonuses
and other forms of compensation.Job Type: Full-timePay: $30.00 -
$32.00 per hourSchedule:* 8 hour shift* Monday to FridayWork
Location: In personby Jobble
Keywords: Mindful Health Solutions, Rancho Cordova , Lead Patient Care Technician - Esketamine, Professions , San Francisco, California
Click
here to apply!
|