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Support Center Technician

Company: Experis
Location: Rancho Cordova
Posted on: January 23, 2023

Job Description:

Support Center Technician Our client in Rancho Cordova, CA is looking for hardworking, motivated talent to join their team. Don't wait apply today! What's in it for you?

  • $25 per hour
  • Onsite
  • Contract to hire
  • Full timeJob Description Candidate will provide product support to customers. Must have excellent communication skills and customer facing skills. IT Desktop support, Level 2 and 3 support. It is not a high-volume call center, and all support work is done remotely at the support center, however, they want someone who has worked in a NOC or Help Desk call center. Key to manager is Aptitude, Attitude, Interest in technology, work ethic and drive. Must be a self-starter. Will have responsibilities including:
    • Internal and external phone support
    • Logging and support through trouble shooting or advising.
    • Logging and escalating or routing call as required.
    • Provide case status updates
    • Perform the installation, repair and preventative maintenance of computer and related systems.
    • Assist in determining software to meet user requirements.
    • Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals.
    • Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems.
    • Provide Data Center support including. Daily monitoring / checks. logging of noted issues.
    • Troubleshoot or assist in troubleshooting of data center related issues.
    • The selected candidate will have strong communication skills and look forward to interacting with internal and external teams.Mandatory Skills:
      • IT Desktop configuration and troubleshooting
      • MS Office proficiency
      • Strong oral and written communications
      • Customer service-oriented Requirements:
      • Must have IT desktop support experience
      • Must be experienced in Levels 1 - 3 tech support
      • Experience working in an IT Call Center or Desktop Support environment
      • Must have excellent customer service skills
      • Excellent analytical and trouble-shooting skills
      • Must be focused and ability to provide attention to details
      • Must have great organization and follow-up skills
      • Ability to multi-task in a fast-paced environment
      • Must possess an ambition for learning the business and new technologies
      • Willing to work shifts as assigned/needed
      • Willing to work overtime as needed
      • Must be ready to travel at short notice and stay as long as needed
      • Exceptional communication skills - written and oral Desired Skills:
        • MS or Linux Server OS configuration
        • Familiar with current networking technologies
        • Familiarity with SQL Query languageWhy should you choose Experis?
          • Medical, Dental, Vision, 401k
          • Weekly pay with direct deposit
          • Consultant Care support
          • Free Training to upgrade your skills
          • Dedicated Career Partner to help you achieve your career goalsAre you Interested? Share this job with friends and family and earn dollars with every successful hire.

Keywords: Experis, Rancho Cordova , Support Center Technician, Professions , Rancho Cordova, California

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