Support Center Technician
Company: Experis
Location: Rancho Cordova
Posted on: January 23, 2023
Job Description:
Support Center Technician Our client in Rancho Cordova, CA is
looking for hardworking, motivated talent to join their team. Don't
wait apply today! What's in it for you?
- $25 per hour
- Onsite
- Contract to hire
- Full timeJob Description Candidate will provide product support
to customers. Must have excellent communication skills and customer
facing skills. IT Desktop support, Level 2 and 3 support. It is not
a high-volume call center, and all support work is done remotely at
the support center, however, they want someone who has worked in a
NOC or Help Desk call center. Key to manager is Aptitude, Attitude,
Interest in technology, work ethic and drive. Must be a
self-starter. Will have responsibilities including:
- Internal and external phone support
- Logging and support through trouble shooting or advising.
- Logging and escalating or routing call as required.
- Provide case status updates
- Perform the installation, repair and preventative maintenance
of computer and related systems.
- Assist in determining software to meet user requirements.
- Troubleshoot software and hardware failures and identify
network problems when they relate to desktop or laptop computers
and peripherals.
- Develop or assist in development of documentation and standard
operating procedures and customer service guidelines relating to IT
support of Biometrics support systems.
- Provide Data Center support including. Daily monitoring /
checks. logging of noted issues.
- Troubleshoot or assist in troubleshooting of data center
related issues.
- The selected candidate will have strong communication skills
and look forward to interacting with internal and external
teams.Mandatory Skills:
- IT Desktop configuration and troubleshooting
- MS Office proficiency
- Strong oral and written communications
- Customer service-oriented Requirements:
- Must have IT desktop support experience
- Must be experienced in Levels 1 - 3 tech support
- Experience working in an IT Call Center or Desktop Support
environment
- Must have excellent customer service skills
- Excellent analytical and trouble-shooting skills
- Must be focused and ability to provide attention to
details
- Must have great organization and follow-up skills
- Ability to multi-task in a fast-paced environment
- Must possess an ambition for learning the business and new
technologies
- Willing to work shifts as assigned/needed
- Willing to work overtime as needed
- Must be ready to travel at short notice and stay as long as
needed
- Exceptional communication skills - written and oral Desired
Skills:
- MS or Linux Server OS configuration
- Familiar with current networking technologies
- Familiarity with SQL Query languageWhy should you choose
Experis?
- Medical, Dental, Vision, 401k
- Weekly pay with direct deposit
- Consultant Care support
- Free Training to upgrade your skills
- Dedicated Career Partner to help you achieve your career
goalsAre you Interested? Share this job with friends and family and
earn dollars with every successful hire.
Keywords: Experis, Rancho Cordova , Support Center Technician, Professions , Rancho Cordova, California
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