Desktop Support Technician

Company: Tridant Solutions
Location: Rancho Cordova
Posted on: November 26, 2022

Job Description:

*Job Title: *Desktop Support Technician

*Job Location: *Rancho Cordova, CA

*Job Duration: *03 Months +

* Desktop II support skills; WIN10 / O365 Outlook Support; IMAC and Computer imaging, AD Provisioning Experience with deskside as well as remote support.
* Comptia Certification A+ or Network + minimum requirement.
* Mac hardware certs and demonstratable competency in supporting Mac systems not required but desirable to qualify for max pay amount.
* OTJ Account training also required and will be provided.
* Work Schedule: 7am - 3:30pm 9:00am - 5:00pm
* On-Call: rotating schedule Supporting Windows 10
* MS Office 0365
* Remote access
* Imaging
* All our work comes from the VSP's Service Now ticketing system
* Must be detailed and process-oriented, able to work independently following detailed steps, and be able to document troubleshooting steps taken and maintain daily ticket status.

*Skill & Cert inventory*

* Atlease 1 of the 3: A+, Net+ or Sec+
* Imaging
* Good troubleshooting skills both HW and software
* IMAC - Receiving equipment, unboxing and deploying (set up, breakdown)
* Responsible to ship and track equipment to remote users and track returns documenting everything in the ticket
* Break-Fix support, changing system boards, HDDs, laptop LCDs, etc.
* Mac break-fix experience and certs
* Supporting Windows 10
* MS Office 0365
* Ability to obtain OEM Certifications as necessary.
* All Candidates will be quizzed during interview to determine knowledge and competency related to required skill set

Job Type: Contract

Benefits:
* Health insurance
Schedule:
* 8 hour shift

Work Location: On the road%58047475%

Keywords: Tridant Solutions, Rancho Cordova , Desktop Support Technician, Professions , Rancho Cordova, California