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Help Desk Technician

Company: American Pacific Corporation
Location: Rancho Cordova
Posted on: September 18, 2022

Job Description:

AMPAC Fine Chemicals (AFC), an SK pharmteco company, is a custom manufacturer of active pharmaceutical ingredients (APIs, Drug Substances) and registered intermediates for customers in the pharmaceutical industry. Our integrated facilities located in California, Texas, and Virginia specialize in process development, scale-up, and cGMP compliant production from kilograms to multi-ton quantities. We are looking for a Help Desk Technician to support our Rancho Cordova (greater Sacramento, CA) area. This position requires the candidate to be on-site.

The Help Desk Technician participates in the analysis, troubleshooting and resolution of problems surrounding computer systems, hardware, software, and network issues.

Key Duties:

* Provides client desktop, network and server support with technical understanding and capability with a wide range of knowledge in a variety of products and equipment
* Monitor, acknowledge and resolve issues received through IT helpdesk
* Interact with the user(s) to understand and ask pertinent questions relevant to the problem to determine the root cause.
* Completes documentation of service requests within established time frames.
* Assist with asset inventory and physical inventory of equipment
* Coordinate with required or other resources within the IT team
* Provides on-call support outside of normal business hours when required

Education: Bachelor's degree in Computer Science, Computer Engineering, Information Systems, Cyber/Information Security, or related field (equivalent experience may be considered)


5+ Years technical experience

2+ Years information security experience

Experience with Palo Alto, SilverPeak, Proofpoint, Okta and Microsoft 365 desirable


* Must possess strong interpersonal and communication skills to effectively communicate with technical and end users.
* Ability to multi-task, think critically and have exceptional analytical skills
* Team player but able to work independently
* Self-driven and able to work in a fast pace, high volume, customer-oriented environment
* Organized, thorough and very detail oriented

We offer competitive pay rates, medical, dental and vision insurance that starts on the 1st of the month after start date, 401k benefits, discounted gym memberships, 12 paid holidays, sick and vacation time.

AMPAC is an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender expression or identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics, both state and federal.

Keywords: American Pacific Corporation, Rancho Cordova , Help Desk Technician, Professions , Rancho Cordova, California

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