Jr. Business Process Analyst

Company: Randstad Technologies
Location: Rancho Cordova
Posted on: August 1, 2022

Job Description:

job summary:ESSENTIAL DUTIES AND RESPONSIBILITIES: Great opportunity to join an employee-centric technology team and gain a broad range of experience supporting an Enterprise SAP implementation. The ideal candidate will have knowledge or hands-on experience in Supply Chain Management, Logistics, Finance or Computer Science. Here at PCCI we leverage SAP FI, Materials Management, Sales & Distribution and Success Factors to enable our family of companies and are continually looking for opportunities to scale our SAP implementation in exciting and innovate ways. In this role you will have the opportunity to learn a broad range of SAP modules, gain a deep understanding of supply chain management and logistics business operations and human capital management software. Essential duties and responsibilities

• Replies to business users' requests for information and support requests, assisting in problem resolution; maintains contact with business users on operational and production issues
• Identifies and initiates resolution to business user problems and concerns associated with IT corporate applications to users' satisfaction
• Escalates issues to the appropriate subject matter experts for investigation and resolution; works collaboratively with other departments in IT to ensure comprehensive issue resolution; communicates and explains solution to business users.
• Assists in coordinating the resolution of applications/software systems problems impacting business processes; helps subject matter experts in understanding user concerns, issues, and problems
• Monitors business applications and systems, documents issue, escalates to software vendor or subject matter experts while maintaining communication with business stakeholders
• Logs problems and service requests; documents issue resolution and creates knowledge base articles for future references.
  
  Required Qualifications
  • 3+ years of college in Computer Science, Supply Chain Management, Logistics or equivalent educational or professional experience or qualifications
  • Must be service minded, patient and poses effective listening skills
  • Ability to work collaboratively and independently for issue troubleshooting and resolution
  • Ability to multi-task, deliver results and meet deadlines while prioritizing and managing multiple tasks
  • Proactive approach to problem-solving with the ability to identify potential issues from multiple perspectives
  • Excellent written and verbal communication skills and the ability to comfortably operate in an environment with multiple stakeholders at many levels
    
    Desired Qualification
    • Working knowledge of SAP business systems, including but not exclusive to S4 or ECC, BW, TM
    • Familiarity with business-critical applications and systems: ERP, HCM, middleware, databases, collaboration platforms
    • Prior call-center experience
    • Prior experience with a ticketing system, such as, SysAid, Jira, HP ALM, etc.
    • Degree in Computer Science, Information Technology Management, Supply Chain Management, Logistics or Finance
      
      location: RANCHO CORDOVA, Californiajob type: Contractsalary: $30 - 35 per hourwork hours: 8am to 4pmeducation: Bachelors
      
      responsibilities:ESSENTIAL DUTIES AND RESPONSIBILITIES: Great opportunity to join an employee-centric technology team and gain a broad range of experience supporting an Enterprise SAP implementation. The ideal candidate will have knowledge or hands-on experience in Supply Chain Management, Logistics, Finance or Computer Science. Here at PCCI we leverage SAP FI, Materials Management, Sales & Distribution and Success Factors to enable our family of companies and are continually looking for opportunities to scale our SAP implementation in exciting and innovate ways. In this role you will have the opportunity to learn a broad range of SAP modules, gain a deep understanding of supply chain management and logistics business operations and human capital management software.
      
      Essential duties and responsibilities
      • Replies to business users' requests for information and support requests, assisting in problem resolution; maintains contact with business users on operational and production issues
      • Identifies and initiates resolution to business user problems and concerns associated with IT corporate applications to users' satisfaction
      • Escalates issues to the appropriate subject matter experts for investigation and resolution; works collaboratively with other departments in IT to ensure comprehensive issue resolution; communicates and explains solution to business users.
      • Assists in coordinating the resolution of applications/software systems problems impacting business processes; helps subject matter experts in understanding user concerns, issues, and problems
      • Monitors business applications and systems, documents issue, escalates to software vendor or subject matter experts while maintaining communication with business stakeholders
      • Logs problems and service requests; documents issue resolution and creates knowledge base articles for future references.
        
        Required Qualifications
        • 3+ years of college in Computer Science, Supply Chain Management, Logistics or equivalent educational or professional experience or qualifications
        • Must be service minded, patient and poses effective listening skills
        • Ability to work collaboratively and independently for issue troubleshooting and resolution
        • Ability to multi-task, deliver results and meet deadlines while prioritizing and managing multiple tasks
        • Proactive approach to problem-solving with the ability to identify potential issues from multiple perspectives
        • Excellent written and verbal communication skills and the ability to comfortably operate in an environment with multiple stakeholders at many levels
          
          Desired Qualification
          • Working knowledge of SAP business systems, including but not exclusive to S4 or ECC, BW, TM
          • Familiarity with business-critical applications and systems: ERP, HCM, middleware, databases, collaboration platforms
          • Prior call-center experience
          • Prior experience with a ticketing system, such as, SysAid, Jira, HP ALM, etc.
          • Degree in Computer Science, Information Technology Management, Supply Chain Management, Logistics or Finance
            
            qualifications:
            • Experience level: Entry Level
            • Minimum 3 years of experience
            • Education: Bachelors skills:
            • Business Analysis
            • Business Systems Analyst
            • Requirement Analyst
            • SAP
              
              Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact .
              
              Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.
              
              We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
              
              For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information

Keywords: Randstad Technologies, Rancho Cordova , Jr. Business Process Analyst, Professions , Rancho Cordova, California