Jr. Business Process Analyst
Company: Randstad Technologies
Location: Rancho Cordova
Posted on: August 1, 2022
Job Description:
job summary:ESSENTIAL DUTIES AND RESPONSIBILITIES: Great
opportunity to join an employee-centric technology team and gain a
broad range of experience supporting an Enterprise SAP
implementation. The ideal candidate will have knowledge or hands-on
experience in Supply Chain Management, Logistics, Finance or
Computer Science. Here at PCCI we leverage SAP FI, Materials
Management, Sales & Distribution and Success Factors to enable our
family of companies and are continually looking for opportunities
to scale our SAP implementation in exciting and innovate ways. In
this role you will have the opportunity to learn a broad range of
SAP modules, gain a deep understanding of supply chain management
and logistics business operations and human capital management
software. Essential duties and responsibilities
- Replies to business users' requests for information and support
requests, assisting in problem resolution; maintains contact with
business users on operational and production issues
- Identifies and initiates resolution to business user problems
and concerns associated with IT corporate applications to users'
satisfaction
- Escalates issues to the appropriate subject matter experts for
investigation and resolution; works collaboratively with other
departments in IT to ensure comprehensive issue resolution;
communicates and explains solution to business users.
- Assists in coordinating the resolution of applications/software
systems problems impacting business processes; helps subject matter
experts in understanding user concerns, issues, and problems
- Monitors business applications and systems, documents issue,
escalates to software vendor or subject matter experts while
maintaining communication with business stakeholders
- Logs problems and service requests; documents issue resolution
and creates knowledge base articles for future references.
Required Qualifications
- 3+ years of college in Computer Science, Supply Chain
Management, Logistics or equivalent educational or professional
experience or qualifications
- Must be service minded, patient and poses effective listening
skills
- Ability to work collaboratively and independently for issue
troubleshooting and resolution
- Ability to multi-task, deliver results and meet deadlines while
prioritizing and managing multiple tasks
- Proactive approach to problem-solving with the ability to
identify potential issues from multiple perspectives
- Excellent written and verbal communication skills and the
ability to comfortably operate in an environment with multiple
stakeholders at many levels
Desired Qualification
- Working knowledge of SAP business systems, including but not
exclusive to S4 or ECC, BW, TM
- Familiarity with business-critical applications and systems:
ERP, HCM, middleware, databases, collaboration platforms
- Prior call-center experience
- Prior experience with a ticketing system, such as, SysAid,
Jira, HP ALM, etc.
- Degree in Computer Science, Information Technology Management,
Supply Chain Management, Logistics or Finance
location: RANCHO CORDOVA, Californiajob type: Contractsalary: $30 -
35 per hourwork hours: 8am to 4pmeducation: Bachelors
responsibilities:ESSENTIAL DUTIES AND RESPONSIBILITIES: Great
opportunity to join an employee-centric technology team and gain a
broad range of experience supporting an Enterprise SAP
implementation. The ideal candidate will have knowledge or hands-on
experience in Supply Chain Management, Logistics, Finance or
Computer Science. Here at PCCI we leverage SAP FI, Materials
Management, Sales & Distribution and Success Factors to enable our
family of companies and are continually looking for opportunities
to scale our SAP implementation in exciting and innovate ways. In
this role you will have the opportunity to learn a broad range of
SAP modules, gain a deep understanding of supply chain management
and logistics business operations and human capital management
software.
Essential duties and responsibilities
- Replies to business users' requests for information and support
requests, assisting in problem resolution; maintains contact with
business users on operational and production issues
- Identifies and initiates resolution to business user problems
and concerns associated with IT corporate applications to users'
satisfaction
- Escalates issues to the appropriate subject matter experts for
investigation and resolution; works collaboratively with other
departments in IT to ensure comprehensive issue resolution;
communicates and explains solution to business users.
- Assists in coordinating the resolution of applications/software
systems problems impacting business processes; helps subject matter
experts in understanding user concerns, issues, and problems
- Monitors business applications and systems, documents issue,
escalates to software vendor or subject matter experts while
maintaining communication with business stakeholders
- Logs problems and service requests; documents issue resolution
and creates knowledge base articles for future references.
Required Qualifications
- 3+ years of college in Computer Science, Supply Chain
Management, Logistics or equivalent educational or professional
experience or qualifications
- Must be service minded, patient and poses effective listening
skills
- Ability to work collaboratively and independently for issue
troubleshooting and resolution
- Ability to multi-task, deliver results and meet deadlines while
prioritizing and managing multiple tasks
- Proactive approach to problem-solving with the ability to
identify potential issues from multiple perspectives
- Excellent written and verbal communication skills and the
ability to comfortably operate in an environment with multiple
stakeholders at many levels
Desired Qualification
- Working knowledge of SAP business systems, including but not
exclusive to S4 or ECC, BW, TM
- Familiarity with business-critical applications and systems:
ERP, HCM, middleware, databases, collaboration platforms
- Prior call-center experience
- Prior experience with a ticketing system, such as, SysAid,
Jira, HP ALM, etc.
- Degree in Computer Science, Information Technology Management,
Supply Chain Management, Logistics or Finance
qualifications:
- Experience level: Entry Level
- Minimum 3 years of experience
- Education: Bachelors skills:
- Business Analysis
- Business Systems Analyst
- Requirement Analyst
- SAP
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual
Orientation, Gender Identity, National Origin, Age, Genetic
Information, Disability, Protected Veteran Status, or any other
legally protected group status.At Randstad, we welcome people of
all abilities and want to ensure that our hiring and interview
process meets the needs of all applicants. If you require a
reasonable accommodation to make your application or interview
experience a great one, please contact .
Qualified applicants in San Francisco with criminal histories will
be considered for employment in accordance with the San Francisco
Fair Chance Ordinance.
We will consider for employment all qualified Applicants, including
those with criminal histories, in a manner consistent with the
requirements of applicable state and local laws, including the City
of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
For certain assignments, Covid-19 vaccination and/or testing may be
required by Randstad's client or applicable federal mandate,
subject to approved medical or religious accommodations. Carefully
review the job posting for details on vaccine/testing requirements
or ask your Randstad representative for more information
Keywords: Randstad Technologies, Rancho Cordova , Jr. Business Process Analyst, Professions , Rancho Cordova, California
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