Data Center Technician - 4 Nights/Week
Company: Sungard Availability Services
Location: Rancho Cordova
Posted on: June 18, 2022
Job Description:
Sungard AS is currently seeking a candidate possessing a strong
customer service attitude for a Data Center Technician opening
supporting our premier enterprise-class Data Center in the Rancho
Cordova area. The successful candidate will be supporting customer
tasks via ticket requests and perform external/internal equipment
installations as well as monitor facility systems for critical
alarms and perform facility/security walkthroughs. This role
provides the opportunity to interface directly with customers daily
and collaborate with internal teams to complete projects. This is
an active, hands-on role which relies on strong problem solving
capabilities and self-reliance.Your Impact:
- Perform customer hardware installation to include securing of
cabinets, racking of equipment, and cabling of devices
- Assist with building Windows-based operating systems and device
configuration
- Provide on-site customer service to clients while working
within the data center
- Respond to and update tickets in accordance with department
procedures
- Issue problem, change, and request tickets when necessary for
both Sungard AS' infrastructure and customer environments
- Perform data center walk-through during each shift to check for
abnormal conditions, such as unlocked cabinets/cages, unlocked
equipment, audible/visual alarms on equipment
- Must work holidays and weekends that fall on scheduled shifts,
have the flexibility to work extra shifts as required by
management
- Monitor the facility support systems (power, HVAC, fire
detection/suppression, security); respond to alarms in accordance
with department procedures
- When appropriate, escalate issues quickly and efficiently in
order to solve problems within Sungard AS' Service Level Agreement
requirementsRequired Keys to Success:
- Minimum 1 years previous Data Center experience (preferably
with physical configuration and maintenance/troubleshooting of
Enterprise level hardware)
- Previous experience working nights and weekends
- Knowledge and familiarity with Computer and Network
infrastructure
- Cable Termination and Testing Experience
- Possess a strong customer service attitude and interpersonal
skills
- Must have physical ability to maneuver in narrow aisles to
install/troubleshoot equipment, ability to climb a ladder and crawl
under raised floor to install/troubleshoot cabling
- Must be willing to work nights and weekends
Keywords: Sungard Availability Services, Rancho Cordova , Data Center Technician - 4 Nights/Week, Professions , Rancho Cordova, California
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