Data Center Technician - 4 Nights/Week

Company: Sungard Availability Services
Location: Rancho Cordova
Posted on: June 18, 2022

Job Description:

Sungard AS is currently seeking a candidate possessing a strong customer service attitude for a Data Center Technician opening supporting our premier enterprise-class Data Center in the Rancho Cordova area. The successful candidate will be supporting customer tasks via ticket requests and perform external/internal equipment installations as well as monitor facility systems for critical alarms and perform facility/security walkthroughs. This role provides the opportunity to interface directly with customers daily and collaborate with internal teams to complete projects. This is an active, hands-on role which relies on strong problem solving capabilities and self-reliance.Your Impact:

• Perform customer hardware installation to include securing of cabinets, racking of equipment, and cabling of devices
• Assist with building Windows-based operating systems and device configuration
• Provide on-site customer service to clients while working within the data center
• Respond to and update tickets in accordance with department procedures
• Issue problem, change, and request tickets when necessary for both Sungard AS' infrastructure and customer environments
• Perform data center walk-through during each shift to check for abnormal conditions, such as unlocked cabinets/cages, unlocked equipment, audible/visual alarms on equipment
• Must work holidays and weekends that fall on scheduled shifts, have the flexibility to work extra shifts as required by management
• Monitor the facility support systems (power, HVAC, fire detection/suppression, security); respond to alarms in accordance with department procedures
• When appropriate, escalate issues quickly and efficiently in order to solve problems within Sungard AS' Service Level Agreement requirementsRequired Keys to Success:

• Minimum 1 years previous Data Center experience (preferably with physical configuration and maintenance/troubleshooting of Enterprise level hardware)
• Previous experience working nights and weekends
• Knowledge and familiarity with Computer and Network infrastructure
• Cable Termination and Testing Experience
• Possess a strong customer service attitude and interpersonal skills
• Must have physical ability to maneuver in narrow aisles to install/troubleshoot equipment, ability to climb a ladder and crawl under raised floor to install/troubleshoot cabling
• Must be willing to work nights and weekends

Keywords: Sungard Availability Services, Rancho Cordova , Data Center Technician - 4 Nights/Week, Professions , Rancho Cordova, California