Customer Support Technician
Company: Open Systems Technologies
Location: Rancho Cordova
Posted on: June 13, 2022
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Job Description:
Job Description Our client is looking for a Customer Support
Technician to join their team in Rancho Cordova, CA. Pay: $29
DESCRIPTION : Phone Support receiving Customer and Biometric
personnel support calls. Managing Customer and Biometric personnel
support calls including: Logging and support through trouble
shooting or advising. Logging and escalating or routing call as
required. Provide case status updates to Customer and Biometric
personnel. Perform the installation, repair and preventative
maintenance of computer and related systems. Assist in determining
software to meet user requirements. Troubleshoot software and
hardware failures and identify network problems when they relate to
desktop or laptop computers and peripherals. Develop or assist in
development of documentation and standard operating procedures and
customer service guidelines relating to IT support of Biometrics
support systems. Provide Data Center support including. Daily
monitoring / checks. logging of noted issues. troubleshoot or
assist in troubleshooting of data center related issues. Strong
communication skills and look forward to interacting with customer
and Biometrics division personnel including: Support Center Team
members. Biometrics division engineering staff. Sales and marketing
management and Administrative. Skill/Experience/Education Mandatory
IT Desktop configuration and troubleshooting MS Office proficiency
Strong oral and written communications Customer service oriented.
Requirements : Must have IT desktop support experience Must be
experienced in Levels 1 --- 3 tech support Experience working in an
IT Call Center or Desktop Support environment Must have excellent
customer service skills Excellent analytical and trouble-shooting
skills Must be focused and ability to provide attention to details
Must have great organization and follow-up skills Ability to
multi-task in a fast-paced environment Must possess an ambition for
learning the business and new technologies Willing to work shifts
as assigned/needed Must be ready to travel at short notice and stay
as long as needed Exceptional communication skills --- written and
oral On-the-job training will be provided Desired Skills MS or
Linux Server OS configuration Familiar with current networking
technologies Familiarity with SQL Query language Familiarity with
Biometric technologies
Keywords: Open Systems Technologies, Rancho Cordova , Customer Support Technician, Professions , Rancho Cordova, California
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