Customer Support Technician

Company: Open Systems Technologies
Location: Rancho Cordova
Posted on: June 13, 2022

Job Description:

Job Description Our client is looking for a Customer Support Technician to join their team in Rancho Cordova, CA. Pay: $29 DESCRIPTION : Phone Support receiving Customer and Biometric personnel support calls. Managing Customer and Biometric personnel support calls including: Logging and support through trouble shooting or advising. Logging and escalating or routing call as required. Provide case status updates to Customer and Biometric personnel. Perform the installation, repair and preventative maintenance of computer and related systems. Assist in determining software to meet user requirements. Troubleshoot software and hardware failures and identify network problems when they relate to desktop or laptop computers and peripherals. Develop or assist in development of documentation and standard operating procedures and customer service guidelines relating to IT support of Biometrics support systems. Provide Data Center support including. Daily monitoring / checks. logging of noted issues. troubleshoot or assist in troubleshooting of data center related issues. Strong communication skills and look forward to interacting with customer and Biometrics division personnel including: Support Center Team members. Biometrics division engineering staff. Sales and marketing management and Administrative. Skill/Experience/Education Mandatory IT Desktop configuration and troubleshooting MS Office proficiency Strong oral and written communications Customer service oriented. Requirements : Must have IT desktop support experience Must be experienced in Levels 1 --- 3 tech support Experience working in an IT Call Center or Desktop Support environment Must have excellent customer service skills Excellent analytical and trouble-shooting skills Must be focused and ability to provide attention to details Must have great organization and follow-up skills Ability to multi-task in a fast-paced environment Must possess an ambition for learning the business and new technologies Willing to work shifts as assigned/needed Must be ready to travel at short notice and stay as long as needed Exceptional communication skills --- written and oral On-the-job training will be provided Desired Skills MS or Linux Server OS configuration Familiar with current networking technologies Familiarity with SQL Query language Familiarity with Biometric technologies

Keywords: Open Systems Technologies, Rancho Cordova , Customer Support Technician, Professions , Rancho Cordova, California