Full Time CSR / DISPATCHER
Company: Gubruds Electrical Services
Location: Rancho Cordova
Posted on: May 15, 2022
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Job Description:
Job DescriptionOffer outstanding customer service to new and
existing clients CSR are the face of our amazing company, the
customers first initial reaction with our company and we need a
candidate that will stand out. Hiring Immediately for A Customer
Service Representative and a Dispatcher for our Electrical service
company. Our customer service representatives answer phones and
emails in a timely manner to book and schedule services for our
customers. This is a fast-paced position requiring focus,
professionalism and a positive attitude especially when things do
not go as planned. Do you have experience in customer service,
office assistant, office worker, office manager? Dispatching duties
will include routing technicians through out the day, reviewing
finished and completed jobs, communicating with customers and
electricians on the field. Software we use and operate on a daily
is Service Titan and will provide training. We are looking for A
self starter, someone who is able to multi task, and has a desire
to provide great customer service. This is Not a remote
job.Responsibilities:* Scheduling Appointments* Answering Inbound
Calls* Communicating clearly and efficiently with customers for
appointments * Communicating with Dispatch regarding scheduled
appointments* Outbound / Cold Calling* Making work Packets for
electricians out in the field * Making happy calls to existing
clients (follow ups)* Dispatching Electricians * Communicating and
updating clients on scheduled appointment* Schedule
CoordinatingQualifications:* 1+ year customer service experience*
Ability to Multi-Task* Friendly Up Beat Positive Attitude* High
School Diploma or Equivalent * Speak English* Must have reliable
transportation to and from work
Keywords: Gubruds Electrical Services, Rancho Cordova , Full Time CSR / DISPATCHER, Professions , Rancho Cordova, California
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