Full Time CSR / DISPATCHER

Company: Gubruds Electrical Services
Location: Rancho Cordova
Posted on: May 15, 2022

Job Description:

Job DescriptionOffer outstanding customer service to new and existing clients CSR are the face of our amazing company, the customers first initial reaction with our company and we need a candidate that will stand out. Hiring Immediately for A Customer Service Representative and a Dispatcher for our Electrical service company. Our customer service representatives answer phones and emails in a timely manner to book and schedule services for our customers. This is a fast-paced position requiring focus, professionalism and a positive attitude especially when things do not go as planned. Do you have experience in customer service, office assistant, office worker, office manager? Dispatching duties will include routing technicians through out the day, reviewing finished and completed jobs, communicating with customers and electricians on the field. Software we use and operate on a daily is Service Titan and will provide training. We are looking for A self starter, someone who is able to multi task, and has a desire to provide great customer service. This is Not a remote job.Responsibilities:* Scheduling Appointments* Answering Inbound Calls* Communicating clearly and efficiently with customers for appointments * Communicating with Dispatch regarding scheduled appointments* Outbound / Cold Calling* Making work Packets for electricians out in the field * Making happy calls to existing clients (follow ups)* Dispatching Electricians * Communicating and updating clients on scheduled appointment* Schedule CoordinatingQualifications:* 1+ year customer service experience* Ability to Multi-Task* Friendly Up Beat Positive Attitude* High School Diploma or Equivalent * Speak English* Must have reliable transportation to and from work

Keywords: Gubruds Electrical Services, Rancho Cordova , Full Time CSR / DISPATCHER, Professions , Rancho Cordova, California