Workforce Planning Analyst
Company: Magellan Health
Location: Rancho Cordova
Posted on: May 12, 2022
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Job Description:
This position is responsible for monitoring Care Management
Center (CMC) service levels, call center activity, and resources on
a real time basis ensuring service performance goals are
consistently achieved. This position will work closely with the
leadership of the call center teams on optimization of Automatic
Call Distributor (ACD) capabilities, staffing and scheduling and
performance reporting.
Access Database knowledge
Knowledge of Workforce Management programs.General Job
InformationTitleWorkforce Planning AnalystGrade21Work Experience -
RequiredCustomer ServiceWork Experience - PreferredEducation -
RequiredEducation - PreferredAssociatesLicense and Certifications -
RequiredLicense and Certifications - PreferredMagellan Health, Inc.
is proud to be an Equal Opportunity Employer and a Tobacco-free
workplace. EOE/M/F/Vet/Disabled.Every employee must understand,
comply with and attest to the security responsibilities and
security controls unique to their position; and comply with all
applicable legal, regulatory, and contractual requirements and
internal policies and procedures.
Keywords: Magellan Health, Rancho Cordova , Workforce Planning Analyst, Professions , Rancho Cordova, California
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