Technician 3 - Help Desk

Company: MAXIMUS, Inc.
Location: Rancho Cordova
Posted on: February 21, 2021

Job Description:

Essential Duties and Responsibilities:

• Identify, research and resolve technical problems.
• Document, track and monitor problems to ensure timely resolution.
• Assist in tracking help desk calls pertaining to application, networking, and systems problems and issues.
• Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
• Correct application issues, solve network and security problems and identify common PC software and hardware problems.
• Provide hardware support of PCs and laptops, such as installing replacement hardware or upgrading hardware.
• Support software/hardware on equipment such as scanners, copiers, printers, monitors and other peripherals.
• Provide support for Windows XP and Windows 7 by evaluating and troubleshooting issues including running in-depth diagnostics.
• Assign user-name, password and access right permissions for multiple proprietary applications, as well as client software.
• Perform other duties as assigned by management. Minimum Requirements:
• High School diploma or equivalent with 4+ years of experience, or Associate degree with 2+ years experience.
• May have additional training or education in area of specialization.
• Works on assignments that are moderately difficult, requiring judgement in resolving issues.
• Understands implications or work and makes recommendations for solutions.
• Communicates on complex or sensitive issues or draft such responses for supervisor or team lead. A committed and diverse workforce is our most important resource. MAXIMUS is and Affirmative Action/Equal Opportunity Employer. MAXIMUS provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status. - provided by Dice

Keywords: MAXIMUS, Inc., Rancho Cordova , Technician 3 - Help Desk, Professions , Rancho Cordova, California