Company: Aston Carter
Location: Rancho Cordova
Posted on: May 29, 2023
Position Overview Under the general supervision of the Division Manager, the Team Coordinator works with the Mitigation and Environmental Team, helping to coordinate projects by tracking claims from call date to job completion. Duties include providing administrative assistance to the Project Managers for project estimates and program requirements, monitoring emails from adjusters on program claims, assisting in maintaining timely communication with homeowners, monitoring job hours on a project, monitoring job flow with regular reporting to management. Responsibilities The Team Coordinator performs the following duties along with any additional duties as assigned by management per business needs. o Track claims/projects from call date through job completion notifying Mitigation Project Managers or of any delays or discrepancies. o Participates in and tracks the setup of the initial claim: o Completes intake of claim either by phone or from emailed program claim including entering information into Dash o Assign projects to Project Managers o Contact Customer by phone to schedule initial appointment with Project Manager o Update Dash and all TPA's and compliance tasks o Verifies all required updates have been entered on time o Track job start date and Project Manager if job not started within company guidelines: o Scan newly signed work authorization to job folder in Dash o Save estimate, scope, summary report and components report to Dash o Upload revisions and/or small estimates in Dash and Xact o Monitor emails/notes from Project Managers in XACTanalysis on all program claims. Determine appropriate action and add note of receipt with follow up to the adjuster and copy all parties involved. Track progress of request until complete. o Update job flow status in Dash, XACTanalysis and all TPA websites o Verify project documentation is completed, ie reports, self pays, etc. o Review Project Manager entries in XACTanalysis for accuracy and completeness o Update job notes in Dash, XACTanalysis and all program claims o Review all job status control points for active assignments in XACTanalysis daily, in addition to monitoring job flow. Goal is to not have jobs listed on the daily TAC report o Enter any estimate, change order or self-pay information into DASH o Review Project Managers work in progress (WIP) reports with Project Manager before weekly production meeting. o Bill deductibles, progress payments and final billing o Verifies closing documentation have been forwarded to the appropriate individual to include adjuster, estimators, AR, or any other required entity. Updates Dash and XACTanalysis o Help Project Managers in any way possible to keep projects running efficiently o Demonstrate positive attitude and willingness to jump in on any task requested by Project Managers and management o Always conduct yourself in a professional manner. Be a team leader, setting the standard for other employees and subcontractors to follow. Discourages negative morale by offering positive suggestions to all challenges. Be honest and courteous to everyone you meet. Dress appropriately (Company attire as per company dress code and uniform policy) Assures that all others under your direction follow these guidelines. o Help be customer liaison. Speak knowledgeably and honestly with the customer. Make sure that when a customer is promised something we fulfill it or keep the customer notified of delays and resolutions. o Maintain thorough knowledge of the company policies and procedures and assisting in their implementation and improvement
scheduling coordinating, excel data entry, Administrative support, Microsoft office suite, Inventory control, Appointment scheduling, Data entry, email development
Top Skills Details:
scheduling coordinating,excel data entry
Additional Skills & Qualifications:
o 3+ years of scheduling, coordinating and project management support within a fast-paced construction/insurance restoration or claims management environment preferred. o Previous data entry experience required o Competency in Microsoft applications including, Word, Excel and outlook required; experience with Sage preferred o Must be able to work independently and handle multiple priorities with a strong attention to detail o Excellent interpersonal and customer service skills o Excellent verbal and written communication skills o Effectively use communication devices and technology o Effective time management skills o Valid California Driver's license
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email firstname.lastname@example.org (%email@example.com) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Keywords: Aston Carter, Rancho Cordova , Team Coordinator, Other , Rancho Cordova, California
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