Branch Services Associate
Company: BANK OF MARIN
Location: Rancho Cordova
Posted on: May 25, 2023
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Job Description:
Bank of Marin, voted by our employees as one of the "Best Places
to Work" in the North Bay Business Journal, is seeking a Branch
Services Associate to join our Consumer Services team at either our
corporate office in Novato or administrative office in Rancho
Cordova.
The Branch Services Associate provides knowledge and support to
branch employees to ensure regulatory compliance and adherence to
Bank policies and procedures. This individual is required to act as
the central and critical resource for external and internal
clients.
Essential Job Functions:
Provide prompt, courteous service to the customers, employees and
departments of Bank of Marin, promoting professionalism,
confidentiality, and the desire to assist.
Process and respond to action items and customer communication
generated via telephone or online, as well as customer service and
inter departmental e-mail; prepare customer and inter-departmental
communication as needed.
Interact with branches to ensure sound operational understanding
and implementation of operational procedures.
Assist Branch Operations Manager in updating and maintaining
operational procedures manual and new account procedures
manual.
Act as resource for branch personnel to clarify operating and new
account procedures and policies.
Maintain various reports and logs relating to branch
operations.
Support department manager.
Job Skill Level / Additional Requirements:
Knowledge of bank operations, policies, and procedures.
Knowledge of applicable operating and computer systems.
Basic understanding of banking laws and regulations.
Knowledge of retail products and services.
Knowledge of our Cash Management products, including pricing,
functionality, competitiveness, and security features.
Knowledge of our Merchant Services products which includes how they
work and how they are priced.
Knowledge and ability to perform new account 'opening' process
which includes establishing a new customer relationship on core
banking system.
Knowledge and ability to collect necessary supporting signatures
and required documentation when establishing any new account
relationship.
Proficient in Microsoft Word, Excel, and Outlook.
Able to independently examine a problem or issue and use job
knowledge to come to a conclusion and recommend a solution.
Ability to confidently converse with clients about our
products.
Ability to professionally communicate in writing in a clear and
concise manner with internal and external clients.
Professional dress code.
Professional / Educational Experience:
6 months - 1 year related experience and/or training.
High school diploma or general education degree (GED) and/or one
year certificate from college or technical school; or equivalent
combination of education and experience.
The hiring pay range for this position is $22.37 to $36.40. In
addition to the pay range listed, all bank positions are eligible
for incentive compensation, which varies based on role. The pay
rate for a successful applicant depends on a variety of factors
including but not limited to geographic location, work experience,
education, and/or skill level.
The Bank of Marin is a growing public company with career
advancement opportunities. We also offer a range of benefits and
programs to meet employee needs, based on eligibility. These
benefits include comprehensive health care coverage, a retirement
savings plan with employer matching opportunity, bank paid employee
stock ownership plan, tuition reimbursement, employee volunteer
program and more. Additional details about total compensation and
benefits will be provided during the hiring process.
Bank of Marin is an equal opportunity employer. EOE AA
M/F/Vet/Disability
Keywords: BANK OF MARIN, Rancho Cordova , Branch Services Associate, Other , Rancho Cordova, California
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