Client Service Rep - Outreach (Must reside in Tuolumne County)
Company: MAXIMUS
Location: Rancho Cordova
Posted on: March 18, 2023
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Job Description:
Job Description Summary Conducts face-to-face outreach and
enrollment broker services to beneficiaries in a group and
individual presentations. Presents Managed Care Options to
beneficiaries and assists them in using their health care plans.
Assists management with the training/guidance of new Enrollment
Service Representative staff. Maintain positive relationships with
the county staff, community groups and HCO clients; conducts
on-going training of HCO program to county staff. Bilingual fluency
in English and Spanish is required. Ability to travel (valid CA
driver's license and evidence of insurance required) throughout the
county and surrounding counties as needed, in a dependable and
punctual manner.JOB RESPONSIBILITIES:- Conducts face-to-face
outreach and enrollment broker services to beneficiaries in a group
and individual presentations.- Presents Managed Care Options to
beneficiaries and assists them in using their health care plans.-
Assists beneficiaries in the enrollment/dis-enrollment process.-
Assists other Enrollment Service Representatives with daily
management duties.- Assists management with the training/guidance
of new Enrollment Service Representative staff.- Maintains positive
relationships with the county staff, community groups and HCO
clients; conducts on-going training of HCO program to county
staff.- Performs data entry for enrollment/dis-enrollments, as
needed.- Transmits enrollment/dis-enrollment data to central
processing facility operations in accordance with HCO policies and
procedures.- Assists beneficiaries with medical exemptions and
waiver inquiries.- Provides beneficiaries with status of
enrollment/dis-enrollment, medical exemptions and waivers.-
Documents daily activity accurately in Customer Relationship
Management Database- Reviews knowledge base content for accuracy
and makes recommendations for improvement.- Adheres to established
procedures, performs self-checking and pay attention to detail in
the performance at work.- Meets Field Operations minimum
performance standards.- Notifies management in a timely manner of
any problems with procedural compliance using established
processes.- Reports observed quality problems and deficiencies in a
timely manner.- Makes recommendations to management for improving
the quality and efficiency of work.- Meets Production and Quality
Assistance goals as defined for this position.- Ability to work any
and all assigned offices as directed by management.- Ability to
attend and promote the program during community events and health
fairs as needed.- Meets all standards established for this position
as outlined in the attached performance criteria.- Performs other
duties as may be assigned by management.EDUCATION/EXPERIENCE:High
School diploma, GED, or equivalent certification; knowledge of the
community to be served; computer literacy; ability to work with MS
Office (Excel, Word, PowerPoint); ability to quickly learn new
software programs. Type 20+ wpm; ability to travel throughout the
county in a dependable and punctual manner; excellent
organizational, interpersonal, written, and verbal communication
skills; ability to perform comfortably in a fast-paced,
deadline-oriented work environment; ability to successfully execute
many complex tasks simultaneously; and ability to work as a team
member, as well as independently; and fluency in threshold
languages including reading and writing ability.Preferred
qualifications include: Six months of human services experience
dealing with the public. Presentation and/or public speaking
experience (teaching, marketing, community outreach and education,
or public relations experience).Experience working with low-income
and diverse populations; Capable of presenting the required
information and materials interactively and in a culturally and
linguistically competent manner that readily lends itself to
comprehension and retention by beneficiary being served. Job
Summary Essential Duties and Responsibilities:- Develop working
relationships with customers and monitor engagement and progress.-
Work with customers on a regular basis to meet and achieve program
goals and/or maintain program services and eligibility.- Conduct
workshops and other training related services for customers.-
Exhibit considerable programmatic knowledge and assist customers in
multiple phases of the application process, ranging from enrollment
through the awarding of benefits and services.- Assist customers to
acquire services that facilitate program goals (e.g., educational
and/or vocational training, medical, child care, transportation,
substance abuse/mental health, child support establishment, legal,
and other related needs).- Follow-up with customers to ensure that
their needs are met and questions and concerns are resolved.-
Interact with other team members to provide expertise and
assistance in resolving participant issues.- Maintain accurate and
timely case notes on all customer contacts and document
activities.- Share information about outreach and engagement
efforts with project staff.- Inform project staff of any barriers
that they identify and that are preventing the customer from
engaging with the Provider.Minimum Requirements:- High School
diploma with 0-1 years of experience. MAXIMUS Introduction Since
1975, Maximus has operated under its founding mission of Helping
Government Serve the People, enabling citizens around the globe to
successfully engage with their governments at all levels and across
a variety of health and human services programs. Maximus delivers
innovative business process management and technology solutions
that contribute to improved outcomes for citizens and higher levels
of productivity, accuracy, accountability and efficiency of
government-sponsored programs. With more than 30,000 employees
worldwide, Maximus is a proud partner to government agencies in the
United States, Australia, Canada, Saudi Arabia, Singapore and the
United Kingdom. For more information, visit
https://www.maximus.com. EEO Statement Since 1975, Maximus has
operated under its founding mission of Helping Government Serve the
People, enabling citizens around the globe to successfully engage
with their governments at all levels and across a variety of health
and human services programs. Maximus delivers innovative business
process management and technology solutions that contribute to
improved outcomes for citizens and higher levels of productivity,
accuracy, accountability and efficiency of government-sponsored
programs. With more than 30,000 employees worldwide, Maximus is a
proud partner to government agencies in the United States,
Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com. Pay
Transparency Maximus compensation is based on various factors
including but not limited to job location, a candidate's education,
training, experience, expected quality and quantity of work,
required travel (if any), external market and internal value
analysis including seniority and merit systems, as well as internal
pay alignment. Annual salary is just one component of Maximus's
total compensation package. Other rewards may include short- and
long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees,
including health insurance coverage, life and disability insurance,
a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be
commensurate with job duties and relevant work experience. An
applicant's salary history will not be used in determining
compensation. Posted Max USD $18.00/Hr. Posted Min USD
$11.54/Hr.
Keywords: MAXIMUS, Rancho Cordova , Client Service Rep - Outreach (Must reside in Tuolumne County), Other , Rancho Cordova, California
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