Auto Physical Damage Claim Representative Trainee
Company: Travelers
Location: Rancho Cordova
Posted on: January 22, 2023
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Job Description:
**Who Are We?**Taking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.**Job Category**Claim**Compensation Overview**The annual base
salary range provided for this position is a nationwide market
range and represents a broad range of salaries for this role across
the country. The actual salary for this position will be determined
by a number of factors, including the scope, complexity and
location of the role; the skills, education, training, credentials
and experience of the candidate; and other conditions of
employment. As part of our comprehensive compensation and benefits
program, employees are also eligible for performance-based cash
incentive awards.**Salary Range**$40,300.00 - $66,500.00**Target
Openings**2**What Is the Opportunity?**This position is part of a
formal training program to advance to a Auto claim representative
position. This position is intended to develop skills for
investigating, evaluating, negotiating and resolving claims on
losses of lesser value and complexity. Provides quality claim
handling throughout the claim life cycle (customer contacts,
coverage, investigation, evaluation, reserving, negotiation and
resolution) including maintaining full compliance with internal and
external quality standards and state specific regulations. As part
of the hiring process, this position requires the completion of an
online pre-employment assessment. Further information regarding the
assessment including an accommodation process, if needed, will be
provided at such time as your candidacy is deemed appropriate for
further consideration.Travelers offers a hybrid work location model
that is designed to support flexibility.\#hybrid**What Will You
Do?**+ Completes required training program which includes the
overall instruction, exposure, and preparation for employees to
progress to the next level position. It is a mix of online,
virtual, classroom, and on-the-job training. The training may
require travel.+ The on the job training includes practice and
execution of the following core assignments:+ Participates in
on-going training sessions for the inside auto business.+ Works
closely with Unit Manager or mentor to promptly resolve assigned
claim.+ Customer Contacts/Experience:+ Delivers consistent service
quality throughout the claim life cycle, including but not limited
to prompt contact, explaining the process, setting expectations,
on-going communication, follows-through and meeting commitments to
achieve optimal outcome on every file.+ Coverage Analysis:+ Reviews
and analyzes coverage and applies policy conditions, provisions,
exclusions and endorsements for Auto Damage only claims in assigned
jurisdictions. Addresses proper application of any deductibles and
verifies benefits available and coverage limits that will apply.+
Investigation/Evaluation:+ Investigates each claim to obtain
relevant facts necessary to determine coverage, causation, extent
of liability/establishment of negligence, damages, contribution
potential and exposure with respect to the various coverages
provided through prompt contact with appropriate parties (e.g..
policyholders, accounts, claimants, law enforcement agencies,
witnesses, agents, etc.) Takes recorded statements as necessary.+
Recognizes and requests appropriate inspection type based on the
details of the loss and coordinate the appraisal process. Maintains
oversight of the repair process and ensures appropriate expense
handling.+ Refers claims beyond authority as appropriate based on
exposure and established guidelines. Recognizes and forwards
appropriate files to subject matter experts (i.e., Subrogation,
SIU, Property, Adverse Subrogation, etc.).+ Reserving:+ Establishes
timely and maintains appropriate claim and expense reserves.
Manages file inventory and expense reserves by utilizing an
effective diary system, documenting claim file activities to
resolve claim in a timely manner.+ Negotiation/Resolution:+
Determines settlement amounts based upon appraisal estimate,
negotiates and conveys claim settlements within authority limits to
insureds and claimants. As appropriate, writes denial letters,
Reservation of Rights and other necessary correspondence to
insureds and claimants.+ May provide support to other parts of Auto
Line of Business (e.g. Total Loss, Salvage, etc.) when needed.+
Insurance License:+ In order to perform the essential functions of
this job, acquisition and maintenance of Insurance License(s) may
be required to comply with state and Travelers requirements.
Generally, license(s) must be obtained within three months of
starting the job and obtain ongoing continuing education credits as
mandated.+ Perform other duties as assigned.**What Will Our Ideal
Candidate Have?**+ Bachelor's Degree preferred or a minimum of 2
years of work OR customer service related experience preferred.+
Demonstrated ownership attitude and customer centric response to
all assigned tasks - basic+ Ability to work in a high volume, fast
paced environment managing multiple priorities - basic+ Attention
to detail ensuring accuracy - basic+ Keyboard skills and Windows
proficiency, including Excel and Word - Intermediate+ Verbal and
written communication skills -Intermediate+ Analytical Thinking -
Basic+ Judgment/Decision Making - Basic**What is a Must Have?**+
High School Diploma or GED and one year of customer service
experience OR Bachelor's Degree required.**What Is in It for
You?**+ **Health Insurance:** Employees and their eligible family
members - including spouses, domestic partners, and children - are
eligible for coverage from the first day of employment.+
**Retirement:** Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay, subject to
an annual maximum. If you have student loan debt, you can enroll in
the Paying it Forward Savings Program. When you make a payment
toward your student loan, Travelers will make an annual
contribution into your 401(k) account. You are also eligible for a
Pension Plan that is 100% funded by Travelers.+ **Paid Time Off:**
Start your career at Travelers with a minimum of 20 days Paid Time
Off annually, plus nine paid company Holidays.+ **Wellness
Program:** The Travelers wellness program is comprised of tools and
resources that empower you to achieve your wellness goals. In
addition, our Life Balance program provides access to professional
counseling services, life coaching and other resources to support
your daily life needs. Through Life Balance, you're eligible for
five free counseling sessions with a licensed therapist.+
**Volunteer Encouragement:** We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.**Employment
Practices**Travelers is an equal opportunity employer. We value the
unique abilities and talents each individual brings to our
organization and recognize that we benefit in numerous ways from
our differences.If you are a candidate and have specific questions
regarding the physical requirements of this role, please send us an
email (4-ESU@travelers.com) so we may assist you.Travelers reserves
the right to fill this position at a level above or below the level
included in this posting.To learn more about our comprehensive
benefit programs please visit
http://careers.travelers.com/life-at-travelers/benefits/ .
Keywords: Travelers, Rancho Cordova , Auto Physical Damage Claim Representative Trainee, Other , Rancho Cordova, California
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