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Bilingual Customer Service Representative

Company: Zempleo
Location: Rancho Cordova
Posted on: November 26, 2022

Job Description:

*OVERVIEW: *

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished *Bilingual Customer Service Representative for a fully remote role*.

*IMPORTANT: *

--- *MUST RESIDE LOCAL TO RANCHO CORDOVA, CA, CANDIDATE MAY HAVE TO GO ONSITE AT RANCHO CORDOVA OFFICE TO PICK UP THE EQUIPMENT'S.*

--- *MUST BE BILINGUAL: * ENGLISH & ONE OF THE FOLLOWING -

o *KOREAN*

o *MANDARIN*

o *CANTONESE*

o *ARMENIAN*

o *RUSSIAN*

*IMPORTANT Remote / Work-From-Home related: *

- Candidate MUST have high-speed wired internet connection. Wi-Fi / Wireless connections are not allowed.

- Candidate MUST have a reliable home-office environment

\*\*\* *LOCATION: Remote / Work from Home*\*\*\*

\*\*\* *DURATION: 6 Months + Temp-to-Hire*\*\*\*

*RESPONSIBILITIES: *

- California HCO is a state program that provides discounted home phone and cell phone services to eligible households.

- Respond promptly to customer inquiries.

- Acknowledging and resolving customer complaints.

- Communicating with customers through various channels. Communicate and coordinate with colleagues as necessary.

- Ensure customer satisfaction and provide professional customer support. Provide feedback on efficiency of Customer service process.

- Maintain a positive, empathetic, and professional attitude toward customers.

*QUALIFICATIONS: *

--- *Education: * *At least HS diploma OR GED.*

--- Must reside local to Rancho Cordova, CA, candidate may have to go onsite to pick up the equipment's.

--- Must have 2-3 years of Customer Service experience

--- *Must be Bilingual: * English & one of the following -

o *Korean*

o *Mandarin*

o *Cantonese*

o *Armenian*

o *Russian*

_I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction. If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you._

*Company Overview: *

_Amerit Consulting is an extremely fast-growing staffing and consulting firm. Amerit Consulting was founded in 2002 to provide consulting, temporary staffing, direct hire, and payrolling services to Fortune 500 companies nationally: as well as small to mid-sized organizations on a local & regional level. Currently, Amerit has over 2,000 employees in 47 states. We develop and implement solutions that help our clients operate more efficiently, deliver greater customer satisfaction, and see a positive impact on their bottom line. We create value by bringing together the right people to achieve results. Our clients and employees say they choose to work with Amerit because of how we work with them - with service that exceeds their expectations and a personal commitment to their success. Our deep expertise in human capital management has fueled our expansion into direct hire placements, temporary staffing, contract placements, and additional staffing and consulting services that propel our clients' businesses forward._

_Amerit Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._

_This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._

_Applicants, with criminal histories, are considered in a manner that is consistent with local, state and federal laws._

JATIN RATTAN

Job Types: Full-time, Contract

Salary: Up to $17.00 per hour

Benefits:
* Health insurance
* Work from home
Schedule:
* 8 hour shift

Education:
* High school or equivalent (Required)

Experience:
* Customer Service: 2 years (Required)

Language:
* One of - Korean, Mandarin, Cantonese, Armenian, Russian? (Required)

Work Location: Remote%58047475%

Keywords: Zempleo, Rancho Cordova , Bilingual Customer Service Representative, Other , Rancho Cordova, California

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