Property Resolution Claim Representative Trainee
Company: The Travelers Companies, Inc.
Location: Rancho Cordova
Posted on: November 26, 2022
Who Are We?
Taking care of our customers, our communities and each other.
That's the Travelers Promise. By honoring this commitment, we have
maintained our reputation as one of the best property casualty
insurers in the industry for over 160 years. Join us to discover a
culture that is rooted in innovation and thrives on collaboration.
Imagine loving what you do and where you do it.
The annual base salary range provided for this position is a
nationwide market range and represents a broad range of salaries
for this role across the country. The actual salary for this
position will be determined by a number of factors, including the
scope, complexity and location of the role; the skills, education,
training, credentials and experience of the candidate; and other
conditions of employment. As part of our comprehensive compensation
and benefits program, employees are also eligible for
performance-based cash incentive awards.
$48,500.00 - $80,000.00
What Is the Opportunity?
Do you have a strong desire to help others and enjoy working with a
team to resolve issues? Are you an expert multitasker with the
ability to navigate multiple systems? Travelers' Claim Organization
is at the heart of our business by providing assurance to our
customers during life's rainy days. As a Property Claim
Representative Trainee you will walk our customers through home and
auto claims while evaluating damage and negotiating on their
behalf. You will leverage your interpersonal and critical thinking
skills to resolve previously closed personal and business property
claims. When a catastrophe happens, you will be first to respond
while keeping customers' peace of mind a top priority. As Property
Claim Representative Trainee you will develop skills in
investigation, evaluation, and negotiation, and grow with
Travelers. Successful completion of Claim Representative training
is required to advance to Property Claim Representative. As part of
the hiring process, this position requires the completion of an
online pre-employment assessment. Further information regarding the
assessment including an accommodation process, if needed, will be
provided at such time as your candidacy is deemed appropriate for
Travelers offers a hybrid work location model that is designed to
What Will You Do?
Provide quality claim handling throughout the claim life cycle
while maintaining full compliance with internal and external
standards and state specific regulations.
Complete virtual, classroom, and on-the-job training which includes
the overall instruction, exposure, and preparation for employees to
progress to the next level position.
Flexibility and willingness to work extended hours with
intermittent weekend hours with minimal notice given.
Support our Catastrophe Response Program to assist our customers in
Investigate and evaluate all relevant facts to determine coverage,
damages, and liability of auto and home claims under a variety of
policies and determine appropriate settlements.
Provide excellent customer service to meet the needs of the
insured, agent and all other internal and external partners.
Perform administrative functions such as maintaining an effective
filing and diary system, expense accounts, time off reporting, and
Acquire and maintain relevant Insurance License(s) to comply with
state and Travelers requirements within three months of starting
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Two years of work or customer service experience.
Interpersonal and customer service skills with the ability to use
sound judgement to analyze and resolve claims.
Ability to proactively manage time, and prioritize multiple claims
Written and verbal communication skills with the ability to pay
attention to detail and effectively convey information to customers
Demonstrated ownership attitude and customer centric response to
all assigned tasks - Basic
Verbal and written communication skills -Intermediate
Attention to detail ensuring accuracy - Basic
Ability to work in a high volume, fast paced environment managing
multiple priorities - Basic
Analytical Thinking - Basic
Judgment/ Decision Making - Basic
What is a Must Have?
High School Diploma or GED.
One year of customer service experience or Bachelor's Degree.
What Is in It for You?
Health Insurance: Employees and their eligible family members -
including spouses, domestic partners, and children - are eligible
for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay, subject to
an annual maximum. If you have student loan debt, you can enroll in
the Paying it Forward Savings Program. When you make a payment
toward your student loan, Travelers will make an annual
contribution into your 401(k) account. You are also eligible for a
Pension Plan that is 100% funded by Travelers.
Paid Time Off: Start your career at Travelers with a minimum of 20
days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of
tools and resources that empower you to achieve your wellness
goals. In addition, our Life Balance program provides access to
professional counseling services, life coaching and other resources
to support your daily life needs. Through Life Balance, you're
eligible for five free counseling sessions with a licensed
Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.
Travelers is an equal opportunity employer. We value the unique
abilities and talents each individual brings to our organization
and recognize that we benefit in numerous ways from our
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email so we
may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
Keywords: The Travelers Companies, Inc., Rancho Cordova , Property Resolution Claim Representative Trainee, Other , Rancho Cordova, California
Didn't find what you're looking for? Search again!