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Customer Service Representative - Nationwide Company

Company: Wollborg Michelson Recruiting
Location: Rancho Cordova
Posted on: November 26, 2022

Job Description:

Are you interested in beginning an exciting career in the Dental Insurance industry as a Customer Service agent? Are you empahetic and skilled in communications? Are you looking for a role with great benegits and the potential to work from home? Please apply today to get in contact with our recruiter team!

* _*You will need your own Windows OS 10 or greater computer to start in this position (see the technology requirements for more information)*_
* _*You will need to pass a customer service assessment sent outside of Indeed to interview for this positionYou will need to be fully vaccinated for COVID-19 to start in this position*_
* _*You will need updated and accurate dates of Month/Year, position title, and employer name on your resume to start in the position*_

*Job Responsibilities: *

Respond to beneficiary requests for provider referrals
confirms with dental offices their availability to receive new patients
Researches provider and claims files in an effort to place beneficiaries with providers
Responds to requests for provider referrals, request for history, claim/TAR status, and various other types of calls
Contacts dental offices to request or confirm participation in the Referrals program; prepares Referral Variance Log for PMF updating
Researches provider and claims files and makes "cold" calls to place beneficiaries with providers
Miscellaneous projects as assigned
Providing introductory information to new customers
Ensuring that customers are satisfied with products or services
Take a high volume of inbound phone calls from a wide-range of callers

*Job Requirements: *

6 months to a year (or more) of prior Call Center Customer Service experience
Microsoft Suite experience
Strong Technology skills with the ability to type above 40 WPM
Ability to multi-task (type and talk while also interfacing with customers)
Ability to communicate complex processes correctly and efficiently
Ability to provide accurate notation of conversations in proprietary online systems
Ability to communicate via email in grammatically correct English
Full attendance during training is required
Video during training must be on at all times

*Technology Requirements: *

_Windows 10 or higher Laptop or Desktop (no Chromebooks or MACs)
2.0 GHZ processor speed
8.0GB or more DDR2 RAM
Download Speed: 50mbps
Upload Speed: 25mbps
Camera preferred
2 monitors recommended_

*Notice: *

_Wollborg Michelson Recruiting does require all applicants to be able to provide proof that they are fully vaccinated from COVID prior to their start date, unless otherwise prohibited by law._
_Wollborg Michelson Recruiting is an Equal Opportunity Employer and prohibits discrimination of any kind. We ensure job offers are made based of one's employment experience, skills, and qualifications, regardless of race, gender, ethnic origin, or any other classification protected by law. All applicants must furnish proper identification to prove their legal right to work in the US upon a job offer. We participate in E-Verify to confirm one's right to work in the US. Wollborg Michelson Recruiting does not provide sponsorship for an employment-based visa status._

Job Type: Full-time

Pay: $17.40 per hour

* Health insurance
* 8 hour shift
* Monday to Friday

Ability to commute/relocate:
* Rancho Cordova, CA 95670: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Rancho Cordova, CA 95670%58047475%

Keywords: Wollborg Michelson Recruiting, Rancho Cordova , Customer Service Representative - Nationwide Company, Other , Rancho Cordova, California

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