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Veterinary Care Concierge

Company: VCA Animal Hospitals
Location: Rancho Cordova
Posted on: November 23, 2022

Job Description:

Do you love pets? Are you enthusiastic about delivering an amazing pet care experience? At VCA Mather Animal Medical Center we are searching for a friendly, outgoing, and caring professional who is ready to help transform how we care for patients (aka pets) and clients (aka pet owners). We want to meet motivated professionals who pride themselves on providing quality and heartfelt care.VCA Mather is a 4 Doctor general practice animal hospital located in Rancho Cordova, CA. We strive to deliver a seamless digital and in-hospital experience by leveraging our client-facing mobile app, digital communication tools and proprietary practice management software to raise the bar for pet care. The Care Concierge will use these tools and their interpersonal skills to provide an unmatched experience for our clients from pre-visit prep to hospital visits to post visit follow up. This role will also assist veterinarians by capturing medical notes during the patient examination and create treatment plans to review with clients.This is an important role in our hospital that requires excellent client service skills, strong multitasking skills, superior listening skills, capability to learn medical terminology, and the ability to quickly capture accurate medical records in a fast-paced healthcare environment.What You'll DoReach out to clients prior to their visit to set expectations and collect required informationGreet clients at their appointment time and bring them into the exam roomAssist veterinarians by entering electronic medical records in real-time during the patient examCreate, present, and explain treatment plans per the veterinarian's recommendationsCoordinate treatments with the veterinary technician teamBook follow up appointments and activate prescription delivery for clientsReview discharge instructions including medications with clientsCheckout and collect payment in the exam roomFollow up with clients to check on patients and communicate any test resultsQualificationsFriendly, outgoing, and persuasive personalityMinimum 2 years' experience in hospitality, healthcare, or related industryAmazing client service skillsExcellent written and verbal communication skillsCapable of listening to client concerns with desire to help solve their issuesAction oriented, independent, self-starter, but also a strong team playerComfortable working in a fast-paced healthcare environmentStrong computer and technology skillsExceptional listening and transcription skillsCapable of learning medical terminologyAbility to type 60wpmComfortable around animalsWillingness to assist with animal restraint, if neededAs a member of the VCA family, eligible full-time employees will be rewarded with a competitive compensation (Starting at $17) and a comprehensive benefits package, including:Health & WellnessInnovative associate health and wellbeing department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)401k retirement savings plan with company matchHealth/dental/vision insurance, infertility benefits, gender affirmation servicesPaid parental, vacation and sick leaveProfessional DevelopmentContinuing Education Allowance for TechniciansWOOF University - offering abundant CE for StaffVCA New Hire Training Program specific to Technicians and AssistantsTechnician and Assistant Development ProgramAdditional BenefitsUp to 100% Pet Care Discount for your own pets100% paid life insurance100% paid short-term disability insurance

Keywords: VCA Animal Hospitals, Rancho Cordova , Veterinary Care Concierge, Other , Rancho Cordova, California

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