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Customer Support Representative II

Company: Experis
Location: Rancho Cordova
Posted on: September 24, 2022

Job Description:

Experis, a Manpower Group company has an exciting contract opportunity with one of our Key Insurance clients. It is the largest eye-care insurer in the United States, providing vision health coverage to one out of every eight people in the country. For the role Remote:: Customer Service Representative / Technical Support position with 6+Months (Possibility of extension / Possibility of Conversion) Job Details:Job Role: Customer Service Representative / Technical SupportLocation: RemoteDuration: 6+ Months (Possibility of extension / Possibility of Conversion)Top Skills:

  • Technical support experience needed to be successful in this role.
  • In bound customer/technical support.
  • Must be able to maintain professional phone demeanor assisting customers with technical support issues.
  • Technical Support experience a must, Billing/Claims support works well also. This is an inbound support role, candidate should have inbound support experience. Job Description:
    • Bachelor's degree in Business Administration, Computer Science or related field or equivalent work experience
    • One year of technical customer service experience handling complex customer software related issues in a high-volume environment
    • One year taking inbound phone calls within a call center environment
    • Basic understanding of network, server and software methodologies and how they relate
    • Demonstrated interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
    • Demonstrated high degree of accuracy and proficiency in problem identification and diagnosis for most working situations, including those that present a moderate degree of complexity
    • Available to work any shift, including weekends, holidays, and/or overnight
    • Demonstrated effective verbal and written communication skills including business writing, grammar, and punctuation in order to correspond with customers via letter, email and webchat
    • Demonstrated ability to communicate and collaborate across multiple teams and locations
    • Demonstrated ability to work independently and within a team with minimal supervision; takes initiative to effectively carry out responsibilities
    • Demonstrated ability to learn, support change management and assimilate new information quickly
    • Ability to work at a computer 90% of the time
    • Ability to use independent judgment/discretion for problem escalation on more complex issues or situations and coach less experienced representatives in basic proceduresAPPLY TODAY!

Keywords: Experis, Rancho Cordova , Customer Support Representative II, Other , Rancho Cordova, California

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