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Application Support Specialist

Company: Experis
Location: Rancho Cordova
Posted on: September 20, 2022

Job Description:

Supporting Software Applications such as Salesforce, SAP ByDesign, Microsoft and integrations layer.

  • Managing ticketed query system and answer queries and resolve issues with software applications and escalate or close tickets as necessary
  • Support users in problem analysis and resolution
  • Maintaining and updating technical documents and procedures
  • Train users on specific applications and document creation
  • Ensuring operational performance, data integrity, and business needs are met by the system
  • Application Management & Support (30%)
  • Focus on ways to implement process improvements for the benefit of the company Change Lead and Implementation (40%)
  • Collaborate with Operations and vendors to identify, prioritize, and execute key initiatives Service Management (30%)
  • Administrate the hardware procurement process
  • Administrate and support end user training completion
  • Follow up and coordinate release management core applications
  • License management coordination and follow upQualifications:
    • Bachelor's in Informatics/Computer Science or similar
    • Salesforce.com technical and administration experience is nice to have
    • Solid experience answering queries and resolve issues with software applications and escalate or close tickets as necessary within the query ticketing system.
    • Both business skills and technical IT knowledge, and demands an ability to manage multiple high-level tasks under pressure.
    • Masters troubleshooting and problem-solving skills Advantages
    • Expertise in maintaining and updating technical documents and procedures
    • Strong interpersonal skills (written and verbal)
    • com administration knowledge, including sales, service cloud and Pardot
    • Process and technical knowledge about SAP

Keywords: Experis, Rancho Cordova , Application Support Specialist, Other , Rancho Cordova, California

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