Auto Physical Damage Claim Representative New Hire Bonus
Company: The Travelers Companies, Inc.
Location: Rancho Cordova
Posted on: August 7, 2022
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Job Description:
Who Are We?Taking care of our customers, our communities and
each other. That s the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Compensation OverviewThe annual base salary range provided for
this position is a nationwide market range and represents a broad
range of salaries for this role across the country. The actual
salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the
skills, education, training, credentials and experience of the
candidate; and other conditions of employment. As part of our
comprehensive compensation and benefits program, employees are also
eligible for performance-based cash incentive awards.Salary
Range$48,000.00 - $79,200.00Target Openings3What Is the
Opportunity?New Things on the Horizon! Potential for a $5000
sign-on bonus!This position is responsible for handling low to
moderate Personal and Business Insurance Auto Damage claims from
the first notice of loss through resolution/settlement and payment
process. This may include applying laws and statutes for multiple
state jurisdictions. Claim types include multi-vehicle (2 or more
cars) auto damage with unclear liability and no injuries. Will also
handle more complex Auto Damage claims such as non-owned vehicles,
fire/theft, and potential fraud as well as non-auto, property
related damage. Provides quality claim handling throughout the
claim life cycle (customer contacts, coverage, investigation,
evaluation, reserving, negotiation and resolution) including
maintaining full compliance with internal and external quality
standards and state specific regulations. As part of the hiring
process, this position requires the completion of an online
pre-employment assessment. Further information regarding the
assessment including an accommodation process, if needed, will be
provided at such time as your candidacy is deemed appropriate for
further consideration.Travelers offers a hybrid work location model
that is designed to support flexibility.
What Will You Do?Customer Contacts/Experience:Delivers consistent
service quality throughout the claim life cycle, including but not
limited to prompt contact, explaining the process, setting
expectations, on-going communication, follows-through and meeting
commitments to achieve optimal outcome on every file. Fulfills
specific service commitments made to certain accounts, as outlined
in Special Account Communication (SAC).Coverage Analysis:Reviews
and analyzes coverage and applies policy conditions, provisions,
exclusions and endorsements for Auto Damage only claims in assigned
jurisdictions. Addresses proper application of any deductibles and
verifies benefits available and coverage limits that will apply.
Confirms priority of coverage (i.e. primary, secondary, concurrent)
and takes into consideration other issues relevant to the
jurisdiction.Investigation/Evaluation:Investigates each claim to
obtain relevant facts necessary to determine coverage, causation,
extent of liability/establishment of negligence, damages,
contribution potential and exposure with respect to the various
coverages provided through prompt contact with appropriate parties
(e.g.. policyholders, accounts, claimants, law enforcement
agencies, witnesses, agents, etc.) Takes recorded statements as
necessary.Recognizes and requests appropriate inspection type based
on the details of the loss and coordinates the appraisal process.
Maintains oversight of the repair process and ensures appropriate
expense handling.Refers claims beyond authority as appropriate
based on exposure and established guidelines. Recognizes and
forwards appropriate files to subject matter experts (i.e.,
Subrogation, SIU, Property, Adverse Subrogation,
etc.).Reserving:Establishes timely and maintains appropriate claim
and expense reserves. Manages file inventory and expense reserves
by utilizing an effective diary system, documenting claim file
activities to resolve claim in a timely
manner.Negotiation/Resolution:Determines settlement amounts based
upon appraisal estimate, negotiates and conveys claim settlements
within authority limits to insureds and claimants. As appropriate,
writes denial letters, Reservation of Rights and other necessary
correspondence to insureds and claimants.May provide support to
other parts of Auto Line of Business (e.g. Total Loss, Salvage,
etc.) when needed.Insurance License:In order to perform the
essential functions of this job, acquisition and maintenance of
Insurance License(s) may be required to comply with state and
Travelers requirements. Generally, license(s) must be obtained
within three months of starting the job and obtain ongoing
continuing education credits as mandated.Perform other duties as
assigned.What Will Our Ideal Candidate Have?Bachelor's degree
preferred.Demonstrated ownership attitude and customer centric
response to all assigned tasksAbility to work in a high volume,
fast paced environment managing multiple prioritiesAttention to
detail ensuring accuracyKeyboard skills and Windows proficiency,
including Excel and Word - IntermediateVerbal and written
communication skills - IntermediateAnalytical Thinking-
IntermediateJudgment/Decision Making- IntermediateNegotiation-
IntermediateInsurance Contract Knowledge-BasicPrinciples of
Investigation- IntermediateValue Determination- BasicSettlement
Techniques- BasicWhat is a Must Have?High School Diploma or GED
required.A minimum of one year previous Auto claim handling
experience or successful completion of Travelers Auto Claim
Representative training program is required.What Is in It for
You?Health Insurance: Employees and their eligible family members -
including spouses, domestic partners, and children - are eligible
for coverage from the first day of employment.Retirement: Travelers
matches your 401(k) contributions dollar-for-dollar up to your
first 5% of eligible pay, subject to an annual maximum. If you have
student loan debt, you can enroll in the Paying it Forward Savings
Program. When you make a payment toward your student loan,
Travelers will make an annual contribution into your 401(k)
account. You are also eligible for a Pension Plan that is 100%
funded by Travelers.Paid Time Off: Start your career at Travelers
with a minimum of 20 days Paid Time Off annually, plus nine paid
company Holidays.Wellness Program: The Travelers wellness program
is comprised of tools and resources that empower you to achieve
your wellness goals. In addition, our Life Balance program provides
access to professional counseling services, life coaching and other
resources to support your daily life needs. Through Life Balance,
you re eligible for five free counseling sessions with a licensed
therapist.Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.Employment
PracticesTravelers is an equal opportunity employer. We value the
unique abilities and talents each individual brings to our
organization and recognize that we benefit in numerous ways from
our differences.If you are a candidate and have specific questions
regarding the physical requirements of this role, please send us an
email so we may assist you.Travelers reserves the right to fill
this position at a level above or below the level included in this
posting.To learn more about our comprehensive benefit programs
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Keywords: The Travelers Companies, Inc., Rancho Cordova , Auto Physical Damage Claim Representative New Hire Bonus, Other , Rancho Cordova, California
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