Auto Physical Damage Claim Representative New Hire Bonus
Company: The Travelers Companies, Inc.
Location: Rancho Cordova
Posted on: June 24, 2022
Who Are We?Taking care of our customers, our communities and
each other. That's the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Compensation OverviewThe annual base salary range provided for
this position is a nationwide market range and represents a broad
range of salaries for this role across the country. The actual
salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the
skills, education, training, credentials and experience of the
candidate; and other conditions of employment. As part of our
comprehensive compensation and benefits program, employees are also
eligible for performance-based cash incentive awards.Salary
Range$48,000.00 - $79,200.00Target Openings3What Is the
Opportunity?Great things on the Horizon! New Hire Bonus after 30
days - Milestone Bonus after 6 months - Join the Travelers Team
This position is responsible for handling low to moderate Personal
and Business Insurance Auto Damage claims from the first notice of
loss through resolution/settlement and payment process. This may
include applying laws and statutes for multiple state
jurisdictions. Claim types include multi-vehicle (2 or more cars)
auto damage with unclear liability and no injuries. Will also
handle more complex Auto Damage claims such as non-owned vehicles,
fire/theft, and potential fraud as well as non-auto, property
related damage. Provides quality claim handling throughout the
claim life cycle (customer contacts, coverage, investigation,
evaluation, reserving, negotiation and resolution) including
maintaining full compliance with internal and external quality
standards and state specific regulations. As part of the hiring
process, this position requires the completion of an online
pre-employment assessment. Further information regarding the
assessment including an accommodation process, if needed, will be
provided at such time as your candidacy is deemed appropriate for
By joining the Travelers team as an Auto Physical Damage Claim
Representative you can look forward to a new hire bonus of $3,000
payable at or around 30 days from your date of hire. Additionally,
in recognition of successful completion of training you will also
be eligible for a milestone bonus of $2,000 which will be payable
at or around 6 months from your date of hire. That's an additional
Travelers offers a hybrid work location model that is designed to
support flexibility.What Will You Do?
- Customer Contacts/Experience:
- Delivers consistent service quality throughout the claim life
cycle, including but not limited to prompt contact, explaining the
process, setting expectations, on-going communication,
follows-through and meeting commitments to achieve optimal outcome
on every file. Fulfills specific service commitments made to
certain accounts, as outlined in Special Account Communication
- Coverage Analysis:
- Reviews and analyzes coverage and applies policy conditions,
provisions, exclusions and endorsements for Auto Damage only claims
in assigned jurisdictions. Addresses proper application of any
deductibles and verifies benefits available and coverage limits
that will apply. Confirms priority of coverage (i.e. primary,
secondary, concurrent) and takes into consideration other issues
relevant to the jurisdiction.
- Investigates each claim to obtain relevant facts necessary to
determine coverage, causation, extent of liability/establishment of
negligence, damages, contribution potential and exposure with
respect to the various coverages provided through prompt contact
with appropriate parties (e.g.. policyholders, accounts, claimants,
law enforcement agencies, witnesses, agents, etc.) Takes recorded
statements as necessary.
- Recognizes and requests appropriate inspection type based on
the details of the loss and coordinates the appraisal process.
Maintains oversight of the repair process and ensures appropriate
- Refers claims beyond authority as appropriate based on exposure
and established guidelines. Recognizes and forwards appropriate
files to subject matter experts (i.e., Subrogation, SIU, Property,
Adverse Subrogation, etc.).
- Establishes timely and maintains appropriate claim and expense
reserves. Manages file inventory and expense reserves by utilizing
an effective diary system, documenting claim file activities to
resolve claim in a timely manner.
- Determines settlement amounts based upon appraisal estimate,
negotiates and conveys claim settlements within authority limits to
insureds and claimants. As appropriate, writes denial letters,
Reservation of Rights and other necessary correspondence to
insureds and claimants.
- May provide support to other parts of Auto Line of Business
(e.g. Total Loss, Salvage, etc.) when needed.
- Insurance License:
- In order to perform the essential functions of this job,
acquisition and maintenance of Insurance License(s) may be required
to comply with state and Travelers requirements. Generally,
license(s) must be obtained within three months of starting the job
and obtain ongoing continuing education credits as mandated.
- Perform other duties as assigned.What Will Our Ideal Candidate
- Bachelor's degree preferred.
- Demonstrated ownership attitude and customer centric response
to all assigned tasks
- Ability to work in a high volume, fast paced environment
managing multiple priorities
- Attention to detail ensuring accuracy
- Keyboard skills and Windows proficiency, including Excel and
Word - Intermediate
- Verbal and written communication skills - Intermediate
- Analytical Thinking- Intermediate
- Judgment/Decision Making- Intermediate
- Negotiation- Intermediate
- Insurance Contract Knowledge-
- Principles of Investigation- Intermediate
- Value Determination- Basic
- Settlement Techniques- BasicWhat is a Must Have?
- High School Diploma or GED required.
- A minimum of one year previous Auto claim handling experience
or successful completion of Travelers Auto Claim Representative
training program is required.What Is in It for You?
- Health Insurance: Employees and their eligible family members -
including spouses, domestic partners, and children - are eligible
for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay, subject to
an annual maximum. If you have student loan debt, you can enroll in
the Paying it Forward Savings Program. When you make a payment
toward your student loan, Travelers will make an annual
contribution into your 401(k) account. You are also eligible for a
Pension Plan that is 100% funded by Travelers.
- Paid Time Off: Start your career at Travelers with a minimum of
20 days Paid Time Off annually, plus nine paid company
- Wellness Program: The Travelers wellness program is comprised
of tools and resources that empower you to achieve your wellness
goals. In addition, our Life Balance program provides access to
professional counseling services, life coaching and other resources
to support your daily life needs. Through Life Balance, you're
eligible for five free counseling sessions with a licensed
- Volunteer Encouragement: We have a deep commitment to the
communities we serve and encourage our employees to get involved.
Travelers has a Matching Gift and Volunteer Rewards program that
enables you to give back to the charity of your choice.Employment
PracticesTravelers is an equal opportunity employer. We value the
unique abilities and talents each individual brings to our
organization and recognize that we benefit in numerous ways from
If you are a candidate and have specific questions regarding the
physical requirements of this role, please send us an email so we
may assist you.
Travelers reserves the right to fill this position at a level above
or below the level included in this posting.To learn more about our
comprehensive benefit programs please visit
Keywords: The Travelers Companies, Inc., Rancho Cordova , Auto Physical Damage Claim Representative New Hire Bonus, Other , Rancho Cordova, California
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