Customer Support Representative II

Company: Experis
Location: Rancho Cordova
Posted on: June 16, 2022

Job Description:

Experis, a Manpower Group company has an exciting contract opportunity with one of our Key Insurance client. It is the largest eye-care insurer in the United States, providing vision health coverage to one out of every eight people in the country. For the role of Remote:: Customer Support Representative II position with 6+Months ((Possibility of extension / Possibility of Conversion) Job Details:Job Role: Customer Support Representative IILocation: RemoteDuration: 6+ Months (Possibility of extension / Possibility of Conversion) Top Skills:

• Someone who can support West Coast hours- 6am-5pm PST
• Technical support experience needed to be successful in this role. In bound customer/technical support.
• Must be able to maintain professional phone demeanor assisting customers with technical support issues.
• Technical Support experience a must, Billing/Claims support works well also.
• This is an inbound support role, candidate should have inbound support experience. Highly preferred skills, but not required: Salesforce, CMS1500, HIPAA.Job Description: Essential Functions
  • Troubleshoots problems with software applications and recommends corrective action
  • Analyze, reproduce, trouble-shoot, and resolve technical issues related to specific and general functionality of
  • Document customer (internal or external) information and recurring technical issues to support product quality programs and product developmentJob Specifications
    • Bachelor's degree in Business Administration, Computer Science or related field or equivalent work experience
    • One year of technical customer service experience handling complex customer software related issues in a high-volume environment
    • One year taking inbound phone calls within a call center environment
    • Basic understanding of network, server and software methodologies and how they relate
    • Demonstrated interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities
    • Demonstrated high degree of accuracy and proficiency in problem identification and diagnosis for most working situations, including those that present a moderate degree of complexity
    • Available to work any shift, including weekends, holidays, and/or overnightAPPLY TODAY!

Keywords: Experis, Rancho Cordova , Customer Support Representative II, Other , Rancho Cordova, California