Supervisor Customer Care
Company: Magellan Health
Location: Rancho Cordova
Posted on: May 16, 2022
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Job Description:
Primary function is to supervise the customer care staff
responsible for responding to telephone inquiries from providers
and members as they relate to eligibility, benefits, claims, and
authorization of services. Supervises the staff in the
implementation, servicing, and maintenance of accounts and account
related activities.
Must possess service excellence attitude.
Demonstrated track record of managing change with proven
results.
Ability to identify individual and team developmental needs.
Ability to effectively coach and develop team members.General Job
InformationTitleSupervisor Customer CareGrade22Work Experience -
RequiredCustomer Service, SupervisoryWork Experience -
PreferredEducation - RequiredGED, High SchoolEducation -
PreferredBachelorsLicense and Certifications - RequiredLicense and
Certifications - PreferredMagellan Health, Inc. is proud to be an
Equal Opportunity Employer and a Tobacco-free workplace.
EOE/M/F/Vet/Disabled.Every employee must understand, comply with
and attest to the security responsibilities and security controls
unique to their position; and comply with all applicable legal,
regulatory, and contractual requirements and internal policies and
procedures. Associated topics: director, guide, guidance,
management experience, manager, monitor, operations, product
support, service manager, telephone
Keywords: Magellan Health, Rancho Cordova , Supervisor Customer Care, Other , Rancho Cordova, California
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