Support Associate

Company: GLS-US
Location: Rancho Cordova
Posted on: January 13, 2022

Job Description:

Support Associate -Location: Rancho Cordova, CADepartment: Government Affairs Hiring Manager: Vice President, GovernmentEmployment: Full TimeAbout Our CompanyGLS is a global leader in Parcel and Freight logistics. Join our rapidly growing US operations as part of the dynamic global GLS workforce challenging the parcel and LTL transportation industry status quo. We are transforming the market and building an organization positioned with strong employee retention and a team of industry veterans with true passion for what they do. Recent U.S. acquisitions combine European expertise with local Parcel, LTL, and Logistics services. GLS US brings a unique value proposition to market with faster ground time-in-transit, high accountability, and an empowered team delivering a personal touch to every interaction. Thousands of companies across all industries rely on GLS to deliver their critical parcels and freight every day. We're excited to be expanding our team with customer obsessed like-minded professionals ready to deliver!
Responsibilities for Support Associate - - - - - - - -Perform various tasks in CRM (Salesforce) - - - - - - - -Manage organization of requests from sales representatives - - - - - - - -Complete updates and tasks within company Account Management systems - - - - - - - -Create Excel spreadsheets for data tracking and analysis - - - - - - - -Contribute to overall customer satisfaction by promptly answering emails and handling phone calls - - - - - - - -Establish active communication and engagement with sales representatives to ensure requests are processed promptly - - - - - - - -Distribute reports to sales representatives and teams -Requirements for Support Associate - - - - - - - -Experience with data entry and technology - - - - - - - -Positive, proactive, and professional attitude - - - - - - - -Superb attention to detail - - - - - - - -Working knowledge of Microsoft products especially Excel, PowerPoint & Word - - - - - - - - -Basic data manipulation skills preferred: - - - - - - - -Demonstrated ability to balance competing priorities and multi-task - - - - - - - -Have a strong work ethic and are eager to learn, curious by nature - - - - - - - -Highly organized and driven to succeed and make a meaningful contribution in your work - - - - - - - -Must have strong verbal and written communication skills - - - - - - - -Ability to quickly learn company systems for processing tasks and CRM software systems/service, and adapt to changes in company systems over time
Qualifications Needed: - - - - - - - -BS/BA Degree, preferred (not required) - - - - - - - -Experience managing CRM (Salesforce) software, preferred - - - - - - - -Clear communicator and effective problem-solving - - - - - - - -Possesses strong decision-making abilities - - - - - - - -Work well with the sales team and across departments in a fast-paced start-up environment - - - - - - - -Technical aptitude and curiosity for innovation - - - - - - - -Proficiency in Microsoft Office applications, including Excel -Benefits for Full-Time Employees - - - - - - - -401K with employee matching - - - - - - - -Healthcare benefits - - - - - - - -PTO/Sick Leave -EEO Commitment: GLS, a GLS Company, is an Equal Employment Opportunity (EEO) employer and is committed to a diverse workforce. We welcome all qualified applicants to apply to at GLS and we strive to select the best qualified applicant for each position in our organization. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. GLS complies with all laws and regulations relating to employment discrimination, and are always committed to doing what's right.

Keywords: GLS-US, Rancho Cordova , Support Associate, Other , Rancho Cordova, California