Community Outreach

Company: Greywind Marketing Inc
Location: Rancho Cordova
Posted on: January 12, 2022

Job Description:

Position Objective : The Community Outreach and Customer Service Representative serves as a direct point of contact for individual consumers and businesses. We will ensure all customers receive an above-average level of service, respond to inquiries about products, and is responsible for accurate data entry including billing and pricing, to meet the cooperative's mission and goals which will ultimately result in outstanding customer service.

Occupation Specific Tasks:
Ability to interact with customers in a consistently positive and professional manner
Managing high volume customer interactions in a timely manner
Identifying customers' needs, clarify information, research every issue, and providing solutions
Ability to use customer service software to answer customer questions and enter orders
Handle all paperwork associated with customer transactions
Develop product knowledge to answer customer inquiries
Inform the customers of new products or special offers
Work in a well-organized manner
Support other positions as needed
Perform other tasks as assigned by the manager

Skills/Qualifications:
Excellent written and verbal communication skills
Microsoft Office experience required. CRM software preferred
Customer Service experience required.
POS system experience preferred
Must have good analytical and mathematical skills
Ability to multi-task, set priorities and manage time effectively
Knowledge of the clean energy industry and products a plus
1-2 years of customer service or community outreach experience

The applicant should display a positive and proactive attitude, strong organizational and problem-solving skills, the ability to prioritize and multitask and be a strong communicator, both paper and over the phone, as he/she will frequently deal with customers.

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Keywords: Greywind Marketing Inc, Rancho Cordova , Community Outreach, Other , Rancho Cordova, California