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Patient Logistics Coordinator

Company: Corporate Service Center
Location: Rancho Cordova
Posted on: October 4, 2021

Job Description:


Dignity Health, one of the nation’s largest health care systems, is a 22-state network of more than 9,000 physicians, 63,000 employees, and 400 care centers, including hospitals, urgent and occupational care, imaging and surgery centers, home health, and primary care clinics. Headquartered in San Francisco, Dignity Health is dedicated to providing compassionate, high-quality, and affordable patient-centered care with special attention to the poor and underserved.  In FY17, Dignity Health provided $2.6 billion in charitable care and community services. For more information, please visit our website at www.dignityhealth.org. You can also follow us on Twitter and Facebook.


Position Summary:


Fulltime-Nights. Not a remote position


The Patient Logistics Coordinator performs on activities delegated by the Transfer Center RN and Patient Logistics Manager to facilitate the appropriate placement of patients within Dignity Health GSSA and specialized facilities. The incumbent uses effective interpersonal skills in all interactions involved with the position including the explanation of care needed as directed by the Transfer Center RN, sending physician, or receiving physician. This position assists with the process of efficiently and effectively coordinating movement of patients throughout the designated Dignity Health facilities and in specialize care facilities; specifically inpatient psychiatric. The Patient Logistics Coordinator assists in implementing the transfer of care plan through effective communication with care providers and administration.  Reports to the Patient Logistics Manager.


Core Duties:

  • Works independently to facilitate the placement of patients as directed by the Patient Logistics Manager, Patient Logistics RN, and physician orders
  • Facilitates the transfer of patients to the appropriate facility and unit
  • Identifies potential problems and brings them to the attention of the Supervisor, ANS, and/or Leadership to prevent and/or resolve barriers to timely placement and/or transfer of patients throughout the acute care setting
  • Communicates with referring and receiving facility staffs to ensure timely placement of patients to the appropriate level of care and unit
  • Documents activities clearly and accurately to promote effective communication with members of the care team, including Transfer Center, Hospital EDs, Hospital Units, Leadership, and receiving facilities.
  • Uses effective communication skills with colleagues, customers, physicians, and care team members, both internal and external to facilitate the timely placement of patients
  • Willingly provides and accepts direct, constructive feedback to and from colleagues
  • Verbalizes knowledge and support of Dignity Health and department Mission and Vision statements.
  • Exhibits a customer oriented philosophy that emphasizes both internal and external relationships focusing on customer, vendor, and patient expectations and strives to exceed them
  • Actively participates in, and encourages others to utilize creative and innovative approaches to accomplish duties
  • Performs duties in a self-directed manner with minimal supervision or direction




Minimum Qualifications:

  • MA, LVN, or equivalent experience in a health care setting
  • Proven proficiency with all Microsoft Office applications
  • Excellent verbal and electronic communication stills, including professional telephone and email etiquette
  • Experience in health care setting with at least 1 year in an acute hospital setting; preferably in bed placement capacity
  • Must have the ability to coordinate effectively with a variety of customers including providers, hospital and office staff, health plans, medical groups, internal departments, community resources, and peers.
  • Knowledge of levels of care and basic medical terminology
  • Ability to work independently and apply critical thinking skills toward making appropriate decisions, as well as in a team environment
  • Ability to multi-task and prioritize
  • Detail oriented
  • Excellent organizational and communication skills and ability to meet timeframes
  • Ability to learn quickly and retain complex information
  • Flexible and adaptable to change

Preferred Qualifications:

  • 2+ years working in a healthcare setting


  • Familiarity with Cerner and TeleTracking

Keywords: Corporate Service Center, Rancho Cordova , Patient Logistics Coordinator, Other , Rancho Cordova, California

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