End User Services - Desktop Support
Company: NTT DATA
Location: Rancho Cordova
Posted on: October 4, 2021
NTT DATA's Client is seeking a End User Services - Desktop Support
team member to provide desktop hardware support for the user
community. Works on multiple functional systems that tend to be of
moderate to high complexity.
Performs troubleshooting for hardware, software and system
Responds to incidents, performs diagnosis, executes incident
resolution for those requiring medium to high complexity.
Utilizes previous experience to reach resolution and will
contribute to knowledge management system(s).
Responds to customer requests received via the Service Management
Fulfills requests of moderate to high complexity.
Interacts with the customers in a courteous and professional
Assists in the maintenance of and enters appropriate data into the
device asset management system and the knowledge management systems
to capture knowledge and work processes.
Responds to assigned issues and troubleshoots problems with
desktops, laptops, tablets, mobile carts, printers and peripherals,
including deployment of new devices.
Identifies potential issues that could adversely impact end-user
experience and takes corrective action.
Participates in low complexity local and enterprise projects.
Performs proactive maintenance on devices.
Day to day interactions with user community and works
collaboratively with Business and IT Stakeholders as it relates to
Incident Management, Request Fulfillment and Problem
Understanding and adherence to policies and procedures.
Escalates issues when necessary.
Ability to lift up to 40 lbs to waist level, bend and walk around
office or hospital (short to medium distances depending upon size
Keywords: NTT DATA, Rancho Cordova , End User Services - Desktop Support, Other , Rancho Cordova, California
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