Customer Service Specialist - Work From Home
Company: Republic Services
Location: Rancho Cordova
Posted on: June 6, 2021
Republic Services is an industry leader in U.S. recycling and
non-hazardous solid waste disposal. Through our subsidiaries,
Republics collection operations, transfer stations, recycling
processing centers, landfills and environmental services provide
effective solutions to make recycling and waste disposal effortless
for our 14 million customers nationwide. Our 36,000 employees
working in 42 states are committed to providing a superior customer
experience while helping ensure a cleaner, safer and healthier
world for future generations.
Why Work with Us
At Republic Services, we strive to create a workplace that is
meaningful and rewarding at every level of our organization. Our
employees thrive in an atmosphere where safety is revered, and each
person can be a compassionate steward of our environment. We hire
the best people to make Republic a great place to work. We are
focused on attracting talented individuals across professions who
are as committed to serving customers and the planet as we are.
Were proud to be recognized on Barrons 100 Most Sustainable
Companies, Forbes Worlds Most Innovative Companies, Forbes Best
Employers for Women, Forbes Best Large Employers and Ethispheres
Worlds Most Ethical Companies lists. Republic is also the only
company in our industry that is a certified Great Place to
POSITION SUMMARY: Under general direction from the Customer
Resource Supervisor and with in-depth knowledge of the Companys
services and processes, the Customer Resource Specialist II works
within a Customer Resource Center (CRC) to process and resolve
moderately complex customer requests; and deliver superior customer
service in a prompt, respectful and courteous manner to ensure
customer concerns are resolved.
- Provides second tier of customer support, responding to
forwarded customer service requests in a timely and accurate manner
will demonstrating a high level of customer service empathy,
professionalism and respect.
- Responds primarily to inbound calls and may initiate outbound
calls to resolve moderately complex issues.
- Assists Customer Resource Associates and Customer Resource
Specialist I with investigating and resolving customer service
- Effectively responds to Residential and Commercial customer
requests including, but not limited to, service changes, bulk pick
up and issues with billing and equipment.
- Returns all internal/external calls, emails, and faxes in a
timely manner, ensuring that customers concerns are understood and
resolution is clearly explained.
- Logs and records information about customer support
interactions by inputting information into Company systems and
updating information in a timely and accurate manner.
- Enters service and route data into Company system for billing
and route scheduling purposes.
- Exemplifies high levels of quality, productivity and efficiency
in a manner consistent with continuous quality improvement.
- May assist CRC management with developing action plans to
resolve issues and build effective processes.
- Performs other job-related duties as assigned or apparent.
- Associates or Bachelors Degree.
- Waste or service industry experience.
- Experience using bilingual skills, particularly Spanish, in a
- High school diploma or GED.
- Minimum of 2 months experience in a high volume call center or
customer service environment.
Rewarding Compensation and Benefits
Eligible employees can elect to participate in:
Comprehensive medical benefits coverage, dental plans and vision
Health care and dependent care spending accounts.
Short- and long-term disability.
Life insurance and accidental death & dismemberment insurance.
Employee and Family Assistance Program (EAP).
Employee discount programs.
401(k) plan with a generous company match.
Employee Stock Purchase Plan (ESPP).
The statements used herein are intended to describe the general
nature and level of the work being performed by an employee in this
position, and are not intended to be construed as an exhaustive
list of responsibilities, duties and skills required by an
incumbent so classified. Furthermore, they do not establish a
contract for employment and are subject to change at the discretion
of the Company.
Republic Services is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender, sexual orientation, gender
identity or expression, national origin, age, disability, protected
veteran status, relationship or association with a protected
veteran (spouses or other family members), genetic information, or
any other characteristic protected by applicable law.
Keywords: Republic Services, Rancho Cordova , Customer Service Specialist - Work From Home, Other , Rancho Cordova, California
Didn't find what you're looking for? Search again!