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Customer Service

Company: Aerotek
Location: Rancho Cordova
Posted on: May 31, 2021

Job Description:

Job Summary: Reporting directly to the Delivery Coordinator Manager, the Delivery Coordinator is responsible for ensuring contract employees receives world-class customer service through acting as a corporate liaison. The Delivery Coordinator will be required to spend a percentage of time sitting at the client site(s).

Essential Functions:

Liaison between field office, client and contractors working with respective accounts
Act as main point of contact for onsite contractor employees which could include multiple client sites
Partner with Field Support and Human Resources to ensure compliance. (ie: payroll or employee relations)
Coordinate weekly contract employee touchpoints
Utilize Reporting Dashboard in an effort to demonstrate consistency amongst our contract employees and business needs.
Manage performance review process for contract employees while seeking feedback from client manager
Travel to client site(s) and engage contract employee and client contacts. When appropriate partner with Recruiters on these site visits.
Responsible for delivering any communication to contract employees that comes from the MSP
Manage contract employee compensation. Annual collect information to discuss with Account Manager (performance feedback, bill rate, current pay rate, burden, spread amount, contractors expectation of increase) and making a recommendation as to what action should be taken
Attend triangle meeting with field partners to ensure understanding of current openings and client updates
Promote the Voice of the Customer Survey, as well as meet with contract employees to discuss feedback

Supervisory or Management Responsibilities:

Minimum Education/Experience/Abilities/Skills:
High School diploma or equivalent
1 2 years related work experience
Customer service focus
Ability to prioritize, organize, problem solve and meet deadlines and goals
Ability to communicate effectively and provide proper follow up


Keywords: Aerotek, Rancho Cordova , Customer Service, Other , Rancho Cordova, California

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