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Customer Service

Company: SearchPros
Location: Rancho Cordova
Posted on: May 31, 2021

Job Description:

Detailed Description:

*Respond to basic telephone, electronic, and written inquiries from dental/vision professionals, groups, subscribers and brokers. Communicate basic eligibility, benefits, and claim status. Forward specific inquiries as directed for priority resolution. Document each customer encounter or resolution in appropriate computer tracking system. Expediently access reference materials to analyze and determine appropriate responses to telephone, electronic, and written inquires. Identify reports and document system discrepancies. Accurately complete online/hardcopy forms and route to appropriate department. Meet and maintain production standards, counts, and inquiry response turnaround times.
* Provide support to other departments as directed. Perform miscellaneous duties as assigned, and participate in training programs.

Job Requirements:

* One year customer service experience within a call center or with related heavy customer contact experience (i.e. hospitality, retail, food industry)
* Ability to pass CSR I test
* High school graduate with diploma or equivalent
* Ability to handle constant customer contact/forced workflow distribution
* Interpersonal and communications skills to work effectively with all levels of staff.
* Strong organizational/time management skills and multi-tasking abilities.
* Ability to prioritize and follow through. Ability to maintain confidentiality
* Ability to respond quickly and accurately to inquiries. Ability to continuously meet / exceed department standards
* Ability to adapt to a changing environment. Ability to perform basic mathematical calculations
* Ability to absorb and retain detailed information
* Ability to apply reason to evaluate and respond to the needs of each contact
* Detail-oriented; flexibility and creativity. Knowledge of policies, procedures and guidelines
* Ability to pass position test if applicable.
* Must be able to work regular overtime as required
* Ability to maintain regular/consistent attendance, punctuality and adhere to scheduled shifts
* PC skills to include basic knowledge of Windows and keyboarding skills to effectively handle inquiries
* Able to work standard office equipment (personal computer, photocopy machine, fax machine, etc.)
* Ability to work expanded business hours including early morning, late evening and weekends
* Ability to work at a computer up to 7 hours a day. Ability to sit or stand 7.5 hours per day. Ability to meet attendance requirements
* Regularly required to sit for long periods of time, and occasionally stand and walk.
* Occasionally required to stoop, kneel, climb and lift up to 25 pounds. Regularly uses hands to operate computer and other office equipment.
* Ability to hear voice communications
* Close visual acuity required to read information on computer screens and written documents
* Ability to professionally represent Delta by clearly communicating to our customers in written form
* Ability to professionally represent Delta by clearly communicating to our customers in verbal form
* Ability to speak and understand English clearly to communicate with external/internal customers
* Ability to respond to requests by customers in a professional and positive manner at all times, including emotional interactions

Required Skills:
Must haves: Quiet designated working space, WIFI, Smart phone, laptop/desktop (no MAC or Chrome books)

Keywords: SearchPros, Rancho Cordova , Customer Service, Other , Rancho Cordova, California

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