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Claims Admin Assistant/Inside Sales Specialist

Company: ExamWorks
Location: Rancho Cordova
Posted on: May 31, 2021

Job Description:




What brings you here, you wonder? But deep down, you already know. You're looking for a change, a breath of fresh air, and not to be overly cliché, but a true opportunity



  • ... define structure and own the meaning of detail-orientation
  • ... thrive on client interaction and are a smooth talker, an adept orator, undaunted by the concept of phones with actual people on the other end
  • ... dominate the computer systems and social media platforms have nothing on you.
  • ... either possess the sales/marketing/claims experience or just looking to break into the industry to white-knuckle our process and exceed department expectations. 


Your next stop? Joining the #1 IME Company at our Rancho Cordova, CA office as a Claims Admin Assistant, building/safe-keeping relationships with customers and unearthing marketing needs. 


So what are you waiting for? 



  • Service existing accounts with follow through of current and potential referrals.  
  • Actively listen to customer needs and recommend additional products and services through review of the case and claim needs.
  • Focus sales efforts by reviewing and understanding service referral trends by client and territory; responsible for proactive outreach to inactive clients.
  • Provide information to the sales teams through phone calls resulting in qualified leads.
  • Proactively resolve or escalate customer complaints by investigating problems; develop solutions; prepare reports; make recommendations to sales and/or operational management for service improvement.
  • Input, maintain, and manage customer information in both the operating system and client information system.
  • Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and client analyses.
  • Collaborate with marketing and sales management to increase company’s social media presence.
  • Maintain full understanding of all services and the ability to articulate this to clients.
  • Attend all sales and marketing meetings as directed; travel as required ( at most 10%) for the position.


  • High School Diploma or equivalent required.
    • Bachelor degree is a bonus
  • Knowledge of claims management relative to workers' compensation, no-fault, liability, and disability is a bonus but not required.
  • Must possess one to three years related experience in customer service, marketing or inside sales; strong phone skills.
  • Computer/tech-savvy; able to navigate through multiple software programs:
    • Microsoft Word, Outlook, Excel, PowerPoint, Publisher and the Internet
    • Social media platforms
  • Must be driven, detail-oriented, and possess strong organizational skillsets. 
  • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
  • Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community.
  • Uses intuition and experience to effectively market the company’s services.



Workers Compensation

Workers Comp



Medical Exam

Inside Sales 


Inside Sales





ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.


ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.


Equal Opportunity Employer - Minorities/Females/Disabled/Veterans





Keywords: ExamWorks, Rancho Cordova , Claims Admin Assistant/Inside Sales Specialist, Other , Rancho Cordova, California

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