New Home Warranty Representative
Location: Rancho Cordova
Posted on: May 31, 2021
We arelooking for a Senior Warranty Rep for new home construction,
the projects are in Lincoln, Plumas and Lincoln.
- Manage all relationships with
the companys customers to ensure professional and successful
- Develop knowledge of both
reading and interpreting blueprints to identify possible hidden
causes of Customer Care issues.
- Maintain all Customer Care
related issues in physical lot files and electronic files to be
stored in the Customer Care office.
- Ensure that copies of all
Customer Care related documents are distributed to the main office
including letters from homeowners, surveys, sign-offs, and/or
letters from the Customer Care office to the homeowners.
- Oversee and schedule all
Customer Care related activities on all homes that have closed
- Implement data entry into
computer for tracking purposes and monitoring of data input from
other staff members.
- Communicate with all contractors
and homeowners as required to communicate progress of repair
- Process Customer Care letters
per company policy.
- Provide customer support to all
maintenance or warranty questions as phoned in to the Customer Care
- Review weekly reports for the
status on open tickets.
- Meet with homeowners regarding
Customer Care issues and resolve warranty issues in a timely manner
per company policy.
- Process work orders for payable
- Basic knowledge of construction
standards and practices
- Experience in residential
construction or a trade related to the construction of residential
- Detail oriented and
- Ability to adequately diagnose
deficiencies and manage the corrections
- Ability to deal with stress
- Ability to work
- Basic computer skills
- Must be able to communicate
effectively, verbally and in writing, with co-workers, supervisors,
subcontractors, consultants, inspectors and customers/home
- All Customer Care personnel must
have a valid state approved drivers license, proof of insurance and
provide their own vehicle.
Keywords: siliconbeachrecruiter.com, Rancho Cordova , New Home Warranty Representative, Other , Rancho Cordova, California
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