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New Home Warranty Representative

Company: siliconbeachrecruiter.com
Location: Rancho Cordova
Posted on: May 31, 2021

Job Description:

We arelooking for a Senior Warranty Rep for new home construction, the projects are in Lincoln, Plumas and Lincoln.

  • Manage all relationships with the companys customers to ensure professional and successful relationships.
  • Develop knowledge of both reading and interpreting blueprints to identify possible hidden causes of Customer Care issues.
  • Maintain all Customer Care related issues in physical lot files and electronic files to be stored in the Customer Care office.
  • Ensure that copies of all Customer Care related documents are distributed to the main office including letters from homeowners, surveys, sign-offs, and/or letters from the Customer Care office to the homeowners.
  • Oversee and schedule all Customer Care related activities on all homes that have closed escrow.
  • Implement data entry into computer for tracking purposes and monitoring of data input from other staff members.
  • Communicate with all contractors and homeowners as required to communicate progress of repair work.
  • Process Customer Care letters per company policy.
  • Provide customer support to all maintenance or warranty questions as phoned in to the Customer Care Department.
  • Review weekly reports for the status on open tickets.
  • Meet with homeowners regarding Customer Care issues and resolve warranty issues in a timely manner per company policy.
  • Process work orders for payable repair work.

JOB REQUIREMENTS:

  • Basic knowledge of construction standards and practices
  • Experience in residential construction or a trade related to the construction of residential dwellings
  • Detail oriented and organized
  • Ability to adequately diagnose deficiencies and manage the corrections
  • Ability to deal with stress
  • Ability to work independently
  • Basic computer skills
  • Must be able to communicate effectively, verbally and in writing, with co-workers, supervisors, subcontractors, consultants, inspectors and customers/home buyers.
  • All Customer Care personnel must have a valid state approved drivers license, proof of insurance and provide their own vehicle.

Keywords: siliconbeachrecruiter.com, Rancho Cordova , New Home Warranty Representative, Other , Rancho Cordova, California

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