Location: Rancho Cordova
Posted on: May 3, 2021
VSP Global is comprised of five complementary businesses
that combine high-quality eye care insurance, high-fashion eyewear,
customized lenses, ophthalmic technology and retail solutions, with
employees in over 23 countries. No matter the role, were all
focused on a singular mission: to help people see. Learn more by
Under minimal direction, plan, organize, prioritize and monitor
work flow of the team to ensure the team is adequately supported,
clients and brokers are satisfied, company goals are met.
Oversee the work of the division, managing the daily work volume
Monitor performance and SLA’s, providing reporting to
Proactively identify risks to SLAs, recommend work adjustments
to leadership to meet business timelines.
Analyze needs of client, broker and sales representatives’
requests and assign to CBRs based on needs.
Able to respond directly to questions and act as a CBR if
First level triage and point of contact for escalations when the
Team Lead is not available.
Supports department and strategic initiatives by meeting target
goals and objectives set by management.
Quickly sets priorities in work assignment based on changing and
immediate business needs and objectives.
Ability to identify, eliminate, and partner with leadership on
roadblocks to meet service objectives.
Partner with leadership team to ensure assigned work is
completed accurately and within service standards.
Key point of contact for Sales Representatives regarding work in
progress and adjusts as needed.
Provide SME resource support on SBU division level projects.
In absence of Team Lead, steps into back-up Team Lead resource
Typically has the following experience or abilities:
2 - 4 years’ experience in work flow management or related
Easily learn new functions and think strategically when making
decisions on work assignments.
Excellent communication and interpersonal skills to effectively
communicate with internal and external business partners.
Ability to speak in group situations and discussions toward
Clearly and concisely communicate project issues and status.
Must be detailed oriented and accurate in information and data
Demonstrated problem solving, negotiations and decision-making
Strong Critical thinking and analytical ability, with a
solution-oriented approach to work.
Proficient with Windows application including Microsoft Word
Demonstrated ability to handle multiple projects while meeting
Must be available to work within the full range of division
hours of operation.
Experience in supporting a shared mailbox- triage and
Experience with CMI operations systems and processes
Ability to multi-task and problem solve
Working Conditions / Physical
The working environment is generally favorable, lighting and
temperature are adequate, and there are no hazardous or unpleasant
conditions caused by noise, dust, etc.
The above information in this description has been designed to
indicate the general nature and level of work performed by
employees within this classification. It is not designed to contain
or be interpreted as a comprehensive inventory of all duties,
responsibilities and qualifications required of employees assigned
to this job.
VSP Global is an equal opportunity employer and gives
consideration for employment to qualified applicants without regard
to age, gender, race, color, religion, sex, national origin, gender
identity, sexual orientation, disability or protected veteran
status. We maintain a drug-free workplace and perform
pre-employment substance abuse testing.
Keywords: VSP, Rancho Cordova , Workflow Coordinator, Other , Rancho Cordova, California
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