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EDI Membership Coordinator

Company: VSP Global
Location: Rancho Cordova
Posted on: May 3, 2021

Job Description:

VSP Global is comprised of five complementary businesses that combine high-quality eye care insurance, high-fashion eyewear, customized lenses, ophthalmic technology and retail solutions, with employees in over 23 countries. No matter the role, were all focused on a singular mission: to help people see. Learn more by visiting https://vspglobal.com/cms/careers/

General Summary

Provide research, analytical and technical support to internal business partners and clients regarding membership installation. Coordinate the electronic exchange of data between VSP and various vendors. Act as an advisor on electronic membership transmission options and file specifications in accordance with the clients needs. Develop and maintain relationships with small and mid-sized clients as well as premier and account managed clients.

Essential Functions

Identify, manage and document requirements for new clients; review and coordinate file layouts, facilitate testing, verify counts and ensure that initial membership is online prior to the effective date

Coordinate membership installations, changes, and terminations for online and electronically reporting groups

Analyze and manage daily production membership loads; identify and escalate client issues to the appropriate business partners and drive solutions as needed

Manage, troubleshoot and resolve problems with a load of critical data, and transmission methods in accordance with performance standards, service levels, and PHI laws

Coordinate efforts with internal and external business EDI; Coordinators/ Programmers to ensure the accuracy and timing of membership files

Conduct data analysis including data mapping specifications on standard, ANSI 834 and custom layouts

Demonstrate analytical and investigative skills to elicit the information needed to clarify inquiries and requests from internal and external business partners and interface points

Provide excellent customer service with internal and external business partners, and interface points

Job Specifications

Typically has the following skills or abilities:

Bachelors Degree in Business Administration, Computer Science or related field or equivalent work experience

Three years of previous customer service experience

Three years of experience of data analysis/data mapping specifications

Knowledge of mainframe operations and various data transmission methods

Proficient with word processing and spreadsheet applications

Understanding of programming logic

Strong problem solving and analytical skills

Strong written and verbal communication skills

Ability to meet deadlines

Must be detail-oriented

Regularly exercises discretion and independent judgment in the performance of his/her job duties

Working Conditions / Physical Demands

The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust etc.

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

VSP Global is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Nearest Major Market: Sacramento
Job Segment: Ophthalmic, Mainframe, Computer Science, Technical Support, Substance Abuse, Healthcare, Technology

Keywords: VSP Global, Rancho Cordova , EDI Membership Coordinator, Other , Rancho Cordova, California

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