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Call Center/CSR - Rancho Cordova, CA

Company: Careerbuilder US
Location: Rancho Cordova
Posted on: January 12, 2021

Job Description:

Kelly Services is currently seeking a full time Call Center/Customer Service Representative for one of our top clients located in Rancho Cordova, CA Pay: $16.00/hr Shift: 6am - 4pm (some Saturday's required- will vary) Location: Rancho Cordova, CA 95670 - Work at home during Covid Summary : Main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills : Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED required. 1 - 2 years customer service/call center related experience required. Prefer Bilingual Spanish Analytical - Ability to think outside of the box Ability to multitask We---re hiring, and we---re here to help you figure out what's next. Please include a copy of your updated resume with your application for immediate consideration to KATL910kellyservices.com Why Kelly -- ? As a worker today, it---s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what---s next is what we---re all about. We know what---s going on in the evolving world of work---just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined. About Kelly -- At Kelly , we---re always thinking about what---s next and advising job seekers on new ways of working to reach their full potential. In fact, we---re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. KellyGTS

Keywords: Careerbuilder US, Rancho Cordova , Call Center/CSR - Rancho Cordova, CA, Other , Rancho Cordova, California

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