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Telephone Service Center Clerk- G3

Company: Ascent Services Group
Location: Rancho Cordova
Posted on: January 10, 2021

Job Description:

Telephone Service ClerkRancho Cordova Ca 4+ Month ContractResponds to Denti-Cal beneficiary requests for provider referrals; confirms with dental offices their availability to receive new Denti-Cal patients; researches provider and claims files in an effort to place beneficiaries with providers. Responds to requests for provider referrals, request for history, claim/TAR status, and various other types of calls. Contacts dental offices to request or confirm participation in the Denti-Cal Referrals program; prepares Referral Variance Log for PMF updating. Researches provider and claims files and makes "cold " calls to place beneficiaries with providers. Miscellaneous projects as assigned.Verbal and written communications skills. PC and keyboarding skills. Problem solving skills. 6 months to 1 year of minimum work experience required. 6 months to 1 year of working with the public, or customer interaction required. 6 months to 1 year of clerical work required. Call center experience. Customer service experience. Sitting, reaching, speaking, and hearing. Attendance. Writing and typing. Wearing headset. Viewing video monitor. Different languages/accents. Difficult callers/stress. Reasoning. Patience. Detailed work.Can work in a team environment and work well with othersProfessional attitudeCustomer Service/Call Center backgroundSoft SkillsIntermediate computer skills. Microsoft office, Outlook, excel, word, and PowerPointSDL2017

Keywords: Ascent Services Group, Rancho Cordova , Telephone Service Center Clerk- G3, Other , Rancho Cordova, California

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