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AWS Connect Administrator/Contact Center Administrator Contract to Permanent Job

Company: Zeektek
Location: Rancho Cordova
Posted on: October 13, 2020

Job Description:

We have a 6+ month contract to hire (Permanent) position open for an Amazon Connect Administrator located in St Louis, Charlotte, or Sacramento. Required Skills Preferred Skills 1. Experience with Amazon Connect administration including configurationadministration of users and routing profiles or similar platform (Genesys, Aspect, Cisco UCCE, Avaya) 1. Experience Collaborating with Network engineers and Telecom teams 2. Experience working with Calabrio WFO tools, Avaya CMS, Nice IEX, call center reporting, Call Back Assist 2. Service Now ticketing system 3. Experience working with local communication service providers (TDM, SIP) and Long Distance providers 3. Toll Free Management 4. Experience with Dialers (POMCCT ProAqueon) 4. Amazon Connect Administration 5. Experience with Call Recording administration (Calabrio, Uptivity or Nice Engage) 5. Works well with multiple teams Day to Day Responsibilities of this Position and Description of Project Responsible for daily maintenance of our applications and users that support our call center systems. Responsibilities will include Service Now ticket management, removal and adds for our recording systems (Uptivity, NICEEngage), perform quarterly audits of supporting systems. Experience Knowledge of commonly-used concepts, practices, and procedures within the telecom industry. Experience in the healthcare industry or call center is preferred. Experience troubleshooting telephony problems including issues that require interfacing with vendor engineers. Experience developing standard documents for diagnosing and testing telecom and network related issues. Experience and understanding of the call center applications interdependency. Advanced experience publishing professional documentation as related to specific telecom projects. Ability to provide technical support to team members including agents and management of supported health plans. Experience supporting advanced VoIP technologies (i.e. SIP, CTI). Experience supporting Telephony applications (ex. IVR, Uptivity, NICEEngage (Call Recording), WFM (IEX) and CMS. Experience supporting multi-vendor technology solutions.

Keywords: Zeektek, Rancho Cordova , AWS Connect Administrator/Contact Center Administrator Contract to Permanent Job, Other , Rancho Cordova, California

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