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Supervisor, Member & Provider Services

Company: Centene
Location: Rancho Cordova
Posted on: October 10, 2020

Job Description:

Job Description Position Purpose: Supervise, coordinate, and delegate specific functional area workflows in the Member and Provider Services Departments * Meet and exceed production and quality standards for call center staff * Receive and respond to telephone calls in order to educate members * Educate members regarding plan benefits as appropriate and refer members to Connections Representatives * Review, investigate, and resolve complex internal and external provider service issues * Monitor Member and Provider Services phone calls to ensure calls are meeting customer service criteria and put into phone log * Audit daily phone log reports and access the need for changes * Develop policies and procedures as warranted * Collect data for State, Plan, and Corporate reporting Education/Experience: High school diploma or equivalent. 3+ years of experience in healthcare customer service in a call center environment. Previous experience as a lead in a functional area or managing cross functional teams on large scale projects. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Keywords: Centene, Rancho Cordova , Supervisor, Member & Provider Services, Other , Rancho Cordova, California

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