Senior Product Analyst [Level 1 Support]
Company: Redolent
Location: San Bruno
Posted on: April 1, 2026
|
|
|
Job Description:
One of our direct client is urgently looking for a Senior
Product Analyst [Level 1 Support] Role - Senior Product Analyst
[Level 1 Support] Location - San Bruno, CA. Description: Walmart
Global eCommerce is looking for a strong individual with leadership
skills who excels in market place product analysis. The person also
would need to have strong verbal and written communication to
address the product/technical issues. Responsibilities and
activities include: • Understand business flows, tools, trouble
shoot and support seller issues using tools. • Ongoing management
of seller issues, queries and operational issues. • Coordination of
issue resolution across business, production support, business
support analyst and functional teams in the context of specific
issues. • Triage the issue, decide the priority of the issue based
on SLA guidelines and resolve or initiate ticket to Support Level
2. • Manage relationship with Tier 1, Tier 2 and Tier 3 sellers to
improve their experience with Walmart. • In case of any
applications failure, will initiate a call to Siteops (24 x 7) or
next level support depending upon severity of issue. • Resolve
Partner Portal login issues such as Password Reset, Forgot
Password, etc • Help to resolve simple taxonomy issues • Address
basic setup requirements such as Published, Unpublished, Pricing,
Shelf, Image, Commission, Tax, Mapping and Attribution issues. •
Address Order, Cancel and Refund and Seller Payment issues. Minimum
Qualifications • Bachelor's Degree • 5 to 7 years of relevant work
experience • Prior experience in lead role Additional Preferred
Qualifications • Experience in using market place portal and other
supporting tools, alerts, reports and analytics. • Ability to
summarize and present complex issues to a variety of audiences
Keywords: Redolent, Rancho Cordova , Senior Product Analyst [Level 1 Support], IT / Software / Systems , San Bruno, California
