Desktop Support Technician II - Win 10, Mac

Company: eXcell
Location: Rancho Cordova
Posted on: March 14, 2020

Job Description:

At eXcell, we set you up for job success right from the start. Our precision recruiting process aligns the right fit for the right people. Contract to Hire Opportunity What You ll Do In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That s where you come in! You will be expected to deliver exceptional customer service as the face of the company. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems. Overview Support MacBook, MacBook Pro, and iMac users Provide imaging of Apple computers and other PCs as needed Troubleshoot certificate issues Troubleshoot Keychain issues Troubleshoot VPN issues Support Windows 10, Microsoft Office 365 Must be detailed and process oriented, able to work independently following detailed steps and be able to document troubleshooting steps taken and maintain daily ticket status Break-fix support, changing system boards, HDDs, laptop LCDs, etc. Retrieve assets from termed employees Responsible to ship and track equipment to remote users and track returns, documenting everything in the ticket Be helpful and understanding - provide the support you would want! Customize the customer experience for every individual - all communication, instructions, and product knowledge to the level of the individual Who You ll Work With As a Desktop Support Technician, you ll play a crucial role in supporting our customers and proactively identifying their needs. You ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You ll be the face of our operation and the go-to for what makes our company run - our customers. Who You Are Experienced 4+ years of hands-on support experience of Macintosh and Windows 10 software and hardware A+ certification andor ACMT preferred Solid experience and understanding of IT services and products Remote support experience Good troubleshooting skills on both hardware and software Enthusiastic about technology and willing to learn and stay on the cutting edge Personable Relatable and responsible when interacting with ALL customers You re a tech that customers look forward to seeing Consultative approach to solving issues - help us help them! Reliable Ability to transform technical IT solutions lingo into terms everyone understands Impeccable follow-through to customer satisfaction Keeps work hours dependably, 7 am-4 pm Go-Getter Insatiable desire for knowledge, independence, and success - strive for more than the status quo Not intimidated by problems you ve never seen before - confidence is key! Hungry to work hard and hungry to grow your career! Help us grow our legacy. We re transforming the way all businesses get IT services. Our client s tech problems are no longer theirs, the ownership lies with us. We innovate everything. We connect everyone. And we do it in style with unique personalities who aren t afraid to change the way the world works, lives, plays and learns. We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance. W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell httpwww.excell.com Supports Equal Employment Opportunity eXcell httpwww.excell.com , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com httpwww.excell.com .

Keywords: eXcell, Rancho Cordova , Desktop Support Technician II - Win 10, Mac, IT / Software / Systems , Rancho Cordova, California