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Customer Service Specialist

Company: ManpowerGroup
Location: Rancho Cordova
Posted on: November 23, 2022

Job Description:

POSITION PROFILE Key supporter of the daily operations of company Managed Services contracted customer locations. Requires traveling to several locations in an assigned geographical area. Performs standard and advance service offerings such as: copy, print production, finish work, mail and shipping operations, reception, document scanning and filing, concierge, inventory control, logs, reports for billing and assists in IT support functions. The Field Support Representative will also assist management with process improvement, procedure testing and validation, implementation of new services, employee training, and ensuring field compliance with Company's Managed Services methodology. This role serves as a developmental path to future account management positions. JOB DUTIES AND RESPONSIBILITIES Performs and assists with ensuring services are completed according to Ricoh Service Excellence requirements Works with a flexible schedule to cover time off requests for contracted customers' onsite staff, which may include managerial duties. Provides feedback and suggestions to management to improve existing processes and procedures including validation of current procedures and correct site documentation. Assist in the collection of data and is knowledgeable on the tools and methods used for the Monthly Management Report such as forms, logs, and site branding Routinely identifies and documents process improvement suggestions and communicates them to management. QUALIFICATIONS (Education, Experience, and Certifications) Requires high school diploma or equivalent. 1 year of customer service experience. Valid driver's license along with reliable transportation.Job Type: Full-timeSalary: $20.00 - $24.00 per hourBenefits: 401(k) Dental insurance Health insurance Paid time off Vision insuranceSchedule: 8 hour shiftCOVID-19 considerations:Qualified candidates for this position should be fully vaccinated by 1st day of hire for the Covid virus. We will evaluate requests to reasonably accommodate qualified candidates who have not been vaccinated.Education: High school or equivalent (Required)Experience: Customer service: 1 year (Required)License/Certification: Driver's License along with reliable transportation (Required)Work Location: One location

Keywords: ManpowerGroup, Rancho Cordova , Customer Service Specialist, Hospitality & Tourism , Rancho Cordova, California

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