Associate Customer Experience Manager
Company: C&S Wholesale Grocers
Location: Rancho Cordova
Posted on: June 19, 2022
Job Description:
Position OverviewThe Associate Customer Experience Manager
supports the business side of the relationship for Independent
customers in a region or for a specific Chain under the direction
of the Sr. Manager, Customer Experience. This position interacts
and builds working relationships with customer's operational
management to achieve high levels of customer satisfaction in
relation to the company's operations and the development
of/adherence to standard operating procedures. This role is
responsible to the day to day transactional items and contributes
to cross-functional teams in the delivery of projects and programs
to solve problems and eliminate roadblocks for the Customer. Works
collaboratively with cross-functional Customer Experience (CXT)
members to identify root causes of operational issues and garners
the alignment and resources to solve chronic issues.Job
Description
- Facilitate communications as appropriate to stakeholders;
effectively communicate with customers to resolve service issues
and to evaluate their requests; support the preparation of customer
presentations to review project scope and progress.
- Monitor and support operational KPI improvement across assigned
customers.
- Assist in influencing customer decision-making on key
improvement initiatives.
- Support new customer start-ups as requested
- Support operational planning around key customer events such as
holiday planning, grand openings, anniversary sales, major in-store
events.
- Communicate and manage changes in Company operational policies
and procedures as directed
- Travel Required:YesEnvironment
- Office : Office Temperature (65F to 75F)Skills
- Specialized Knowledge : Retail operations background required,
with knowledge of supply chain strongly preferred
- Special Skills : Strong communication skills; Strong analytical
and business acumen; Strong project management skills; Strong
technical computer skillsYears Of Experience
- 2-5 : Years of relevant work experienceEducation:Bachelor's
Degree - Business, Bachelor's Degree - MarketingAbout Our
CompanyC&S Wholesale Grocers, Inc. , based in Keene, NH, is the
largest wholesale grocery supply company in the U.S. and the
industry leader in supply chain innovation. Founded in 1918 as a
supplier to independent grocery stores, C&S now services
customers of all sizes, supplying more than 6,000 independent
supermarkets, chain stores, military bases, and institutions with
over 150,000 different products. At C&S, We Select the Best - -
those with the motivation, pride, and drive to succeed in our
fast-paced world.Working Safely is a Condition of Employment at
C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud
to be an Equal Opportunity and Affirmative Action employer, and
considers qualified applicants without regard to race, color,
creed, religion, ancestry, national origin, sex, sexual
orientation, gender identity, age, disability, veteran status or
any other protected factor under federal, state or local law.
Keywords: C&S Wholesale Grocers, Rancho Cordova , Associate Customer Experience Manager, Hospitality & Tourism , Rancho Cordova, California
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