Associate Customer Experience Manager

Company: C&S Wholesale Grocers
Location: Rancho Cordova
Posted on: June 19, 2022

Job Description:

Position OverviewThe Associate Customer Experience Manager supports the business side of the relationship for Independent customers in a region or for a specific Chain under the direction of the Sr. Manager, Customer Experience. This position interacts and builds working relationships with customer's operational management to achieve high levels of customer satisfaction in relation to the company's operations and the development of/adherence to standard operating procedures. This role is responsible to the day to day transactional items and contributes to cross-functional teams in the delivery of projects and programs to solve problems and eliminate roadblocks for the Customer. Works collaboratively with cross-functional Customer Experience (CXT) members to identify root causes of operational issues and garners the alignment and resources to solve chronic issues.Job Description

• Facilitate communications as appropriate to stakeholders; effectively communicate with customers to resolve service issues and to evaluate their requests; support the preparation of customer presentations to review project scope and progress.
• Monitor and support operational KPI improvement across assigned customers.
• Assist in influencing customer decision-making on key improvement initiatives.
• Support new customer start-ups as requested
• Support operational planning around key customer events such as holiday planning, grand openings, anniversary sales, major in-store events.
• Communicate and manage changes in Company operational policies and procedures as directed
• Travel Required:YesEnvironment
  • Office : Office Temperature (65F to 75F)Skills
    • Specialized Knowledge : Retail operations background required, with knowledge of supply chain strongly preferred
    • Special Skills : Strong communication skills; Strong analytical and business acumen; Strong project management skills; Strong technical computer skillsYears Of Experience
      • 2-5 : Years of relevant work experienceEducation:Bachelor's Degree - Business, Bachelor's Degree - MarketingAbout Our CompanyC&S Wholesale Grocers, Inc. , based in Keene, NH, is the largest wholesale grocery supply company in the U.S. and the industry leader in supply chain innovation. Founded in 1918 as a supplier to independent grocery stores, C&S now services customers of all sizes, supplying more than 6,000 independent supermarkets, chain stores, military bases, and institutions with over 150,000 different products. At C&S, We Select the Best - - those with the motivation, pride, and drive to succeed in our fast-paced world.Working Safely is a Condition of Employment at C&S Wholesale Grocers, Inc. C&S Wholesale Grocers is proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

Keywords: C&S Wholesale Grocers, Rancho Cordova , Associate Customer Experience Manager, Hospitality & Tourism , Rancho Cordova, California