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Customer Service Representative - Rancho Cordova

Company: Randstadusa
Location: Rancho Cordova
Posted on: November 22, 2021

Job Description:

b'Would you say you have experience providing world-class customer service? We are currently recruiting for a reputable healthcare company in need of a Customer Service Representative. The ideal candidate would have at least 1 year of customer service experience and be able to work a hybrid schedule with access to a personal computer. This position is a contract-to-hire opportunity with the potential for conversion after 6 to 12 months based on performance. If you are looking to take your customer service experience to the next level, apply today. You can also email me directly to inquire about this position at sarah.perona@randstadusa.com.xc2xa0nResponsibilitiesn * Responds to basic telephone, electronic and written in from dental or vision professionals, groups, subscribers and brokers or customersn * Expediently accesses reference materials to analyze and determine appropriate response to telephone, electronic and written inquiriesn * Communicates basic eligibility, benefits and claims status and forward specific inquiries as directed for priority resolutionn * Accurately completes online, hard copy forms and route to the appropriate departmentn * Documents each customer encounter or resolution in the appropriate computer tracking systemn * Obtains pertinent patient demographics and documents this information in the patient database when requiredxc2xa0n * Provides information for subscribers such as questions pertaining to insurance, billing, claims or eligibilityn * Identifies, reports and documents system discrepanciesn * Meets and maintains production standard, counts and inquiry response turnaroundnSkillsn * Telephone Etiquetten * Empathyn * Customer Servicen * Call Center SupportnEducationn * High School (required)nQualificationsn * Years of experience: 1 yearn * Experience level:ExperiencednShift: FirstnWorking hours: 9:15 AM - 6 PMnRandstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.nEEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.nSan Francisco Fair Chance Ordinance:nQualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.' by Jobble

Keywords: Randstadusa, Rancho Cordova , Customer Service Representative - Rancho Cordova, Hospitality & Tourism , Rancho Cordova, California

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