Dental Telephone Representative
Company: Delta Dental of California
Location: Rancho Cordova
Posted on: October 17, 2020
Due to COVID-19, there is an even greater demand for flexibility
and change. Due to the pandemic, the expectation around work
location for certain roles may be remote until a future date,
determined by Delta Dental Management. Should the position you seek
be determined by Delta Dental Management as remote, the position
may require you to have access to remote internet in order to meet
the expectations outlined in the job duties.
Please note, Delta Dental will not sponsor applicants for work
visas for this position.
AT DELTA DENTAL WE:
PROMOTE ACCOUNTABILITY, INTEGRITY AND COLLABORATION: Our employees
are collaborative, self-aware, and ethical. It is our expectation
to do the right thing and follow through on commitments.
FOSTER PROFESSIONAL DEVELOPMENT: Our employees take ownership of
developing themselves and others through coaching, mentoring and
providing/being open to constructive feedback and identifying
VALUE CUSTOMERS AND CULTIVATE POSITIVE EXPERIENCES: Our employees
take time to build rapport with customers, while anticipating and
exceeding their needs to ensure positive outcomes.
If you think this sounds like you, let s chat. We would love to
tell you more!
Follow us @lifeatDDins on Instagram, lifeatDDins on Facebook,
@lifeatDDins on Twitter
ABOUT DELTA DENTAL
Delta Dental covers more Americans than any other dental benefits
provider. Our vision is to motivate and empower every employee so
we re all inspired to take exceptional care of our customers,
providers and each other. Our Enterprise Strategy focuses on
pillars of Growth and Diversification, supported by the platforms
of Culture and People, Process and Technology. Our employees take
pride working for a purpose-driven organization and live our values
of Trust, Service, Excellence and Innovation.
We are part of the Delta Dental Plans Association, a network of
companies that provides dental coverage to 74 million people in the
U.S. Delta Dental of California, Delta Dental of New York, Inc.,
Delta Dental of Pennsylvania and Delta Dental Insurance Company,
together with our affiliate companies, form one of the nation s
largest dental benefits delivery systems, covering 33 million
enrollees. All of our companies are members, or affiliates of
members, of the Delta Dental Plans Association, a network of 39
Delta Dental companies throughout the country.
Delta Dental provides equal employment opportunities (EEO) to all
employees and applicants for employment without regard to race,
color, religion, sex, national origin, age, disability, genetics,
or any other classification protected by federal or state law. In
addition to federal law requirements, Delta Dental complies with
applicable state and local laws governing nondiscrimination in
employment in every location in which the company has facilities.
This policy applies to all terms and conditions of employment,
including recruiting, hiring, placement, promotion, termination,
layoff, recall, transfer, leaves of absence, compensation and
Proof of eligibility to work in the United States must be provided
if selected for hire.
At Delta Dental, our strategy is only as strong as the people who
execute it! We are hiring individuals that are not just right for
today but also for our future. We have built a foundation of
high-trust by treating all people with dignity, making and keeping
commitments, and consistently striving to do the right thing. Our
leaders optimistically share future possibilities to inspire and
motivate others toward their full potential. We expect our
employees to find ways to embrace positive change, be curious and
challenge the status quo, and provide solutions to unmet problems.
Joining Delta Dental means joining a culture focused on fostering
development, building genuine connections, recognizing each other s
strengths and sharing in successes.
In this role, you have the opportunity to make a difference at the
front lines of our operation as you respond to incoming calls from
Medi-Cal providers, beneficiaries and their representatives. You
will also track calls on the Provider and Beneficiary
Correspondence Tracking System.
Due to COVID-19, training for this role will be remote, lasting 4
weeks. Candidates must have their own personal computer and remote
internet access as Delta Dental cannot provide any technical
equipment to complete this training.
How you will make an impact:
* Responds to incoming calls from Medi-Cal dental Beneficiaries
and/or their representatives concerning general program policies,
regional screening appointments, Treatment Authorization Request
(TAR) Notifications, and complaints; refers callers to Denti-Cal
providers; reschedules regional screening appointments; refers
callers to other agencies or resources.
* Responds to incoming calls from Medi-Cal provider offices
regarding program policies/procedures, claims/TARs processing, EOB
and check inquiries; provides patient history information and
office enrollment status.
* Tracks call information in the Beneficiary or Provider
Correspondence Tracking System; completes Referral Variance Log,
S/UR Referral Form, makes outgoing calls, miscellaneous duties as
What we look for:
* Position requirement: a personal computer and remote internet
* Graduate from an accredited dental assistant school or two years
in a dental office.
* High School Diploma or GED and one year call center/customer
service experience or equivalent combination of education and
* Knowledge of dental terminology and procedures.
* Dental Paraprofessional training.
* Bilingual in Spanish a plus.
* Must be able to work regular overtime as required.
* Reading and writing skills.
* Ability to enunciate clearly.
* Analytical and problem solving skills.
* Basic math skills.
* Interpersonal skills.
* Ability to maintain regular/consistent attendance, punctuality
and adhere to scheduled shifts.
* Standard computer literacy required including MSOffice skills
(Outlook, Word, Excel); proficiency in Oracle Financial system
* Must be able to pass Telephone Representative V and X-Ray
Benefits and perks:
* 10 days starting vacation plus 12 holidays and your birthday
* 100% paid medical insurance premiums
* 100% paid dental insurance
* 100% paid vision insurance
* Onsite gym and/or gym discount and fitness incentive
* Culture of learning: tuition reimbursement to improve your
* Career growth: we love promoting from within
* Strong commitment to work/life balance
* Social responsibility and volunteer opportunities
Keywords: Delta Dental of California, Rancho Cordova , Dental Telephone Representative, Healthcare , Rancho Cordova, California
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