Service Manager

Company: Service Champions
Location: Rancho Cordova
Posted on: May 27, 2023

Job Description:

Moore Home Services has an immediate opening for a dedicated, energetic HVAC Service Manager to join our team. This position requires a highly technical, seasoned and trained technician with the ability to train, and mentor a team, professionally developing their ability to successfully complete residential service calls on a consistent basis. Our HVAC Service Manager must also possess excellent problem-solving abilities, exceptional customer service acumen and is a champion of our "Core Values."
BENEFITS
- $120K Starting Salary
- Eligible for Monthly Bonuses
- 401K
- Medical Benefits
- Paid Time Off
DUTIES AND RESPONSIBILITIES
- Perform Technical & Supervisor work in the operation and maintenance of residential heating, ventilation, and air conditioning systems and related equipment.
- Manage and guide service technicians, as well as maintain involvement with Call Center Manager, Lead Coordination, and Dispatch Center Managers daily to ensure technicians are scheduled to the appropriate number of calls.
- Continuously evaluate current technician's skill sets and their training needs to invoice repairs. Ensure that technical training and product knowledge is ongoing, as well as, tracking the development and improvement of each technician.
- Invest time on personal development to increase personal leadership within departments.
- Lead, direct, and motivate all service techs to reach their highest level of potential. Achieve maximum motivation and attitude within service department.
- Decrease the amount of call backs and cost for warranties in the department, with better training.
- Achieve an overall attitude of being "On Time" with all service technicians.
- Increase club membership to an average of 50%
- Complete a plan to get and maintain our Duct Turn Rate to 10%
- Establish all service technicians to sell IAQ products weekly.
- Conduct service meetings in an efficient and productive manner.
- Communicate with Dispatch Manager daily on reports, punctuality, skills, and ability of Service Technicians.
- Communicate with Sales/Technical Trainer daily, on technical objectives and training programs.
- Complete Ride-A-Longs with all Maintenance & Service Technicians.
- Provide an environment that promotes Timo's high standards of performance by all team members.
- Bring forth a positive energy and enthusiasm for the success of the department.
- Ensure the success rate of all maintenance service technicians to guarantee work for the install department.
- Ensure the dress code has been followed to project a positive and professional image to clients.
- Maintain our service vehicles as they are mobile billboards of the company.
SKILLS/QUALIFICATIONS
- Minimum of 3-5 years of experience directly related to the duties and responsibilities specified and the management of 10-12 employees, (preferably field employees)
- Knowledge of management practices and principles
- Ability to multi-task and work under pressure
- Ability to prepare routine administrative paperwork
- Ability to analyze and solve problems
- Ability to effectively communicate, orally and in writing
PHYSICAL DEMANDS
- The principal duties of this position are performed in a variety of environments, including customer homes, the outdoors, and field environments at development and work sites on uneven and rough terrain.
- Required to work in outside weather conditions, including heat, cold, and temperature swings, for extended periods of time.
- Requires concentration and attention to detail; requires a high level of organizational and prioritization skills.
- Standing up to 8 hours per day; Walking up to 8 hours per day on uneven, difficult terrain.
- Occasional heavy manual labor to include lifting and carrying up to 50 pounds.
- Regular and repetitive grasping, gripping, reaching, bending, stooping, crouching, climbing, squatting, kneeling, and working overhead.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Expressing or exchanging ideas by means of the spoken word to impart oral information to others and to convey detailed spoken instructions accurately, loudly, or quickly.
- The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, or alarms).
- May work in closed or cramped space on occasion
GROOMING
Once hired, all employees must maintain a well-groomed appearance (i.e., a business-like haircut, clean shaven (no facial hair), and no visible tattoos.)
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. We make hiring decisions based solely on qualifications, merit, and business needs at the time.

Keywords: Service Champions, Rancho Cordova , Service Manager, Executive , Rancho Cordova, California